Customer Success Manager

• As a member of our Customer Success team, you will be at the heart of our operations, ensuring the platform runs smoothly every day.
• You will support both of our customer groups — tenants and landlords — helping to maintain high customer satisfaction and supporting healthy growth of our customer base.
• Manage a portfolio of accounts, ensure successful platform usage, and drive product adoption.
• Lead pilot projects and work closely with key accounts to support their growth.
• Identify potential risks and collect feedback related to feature requests, bug escalation, and UX/UI improvements.
• Assist with onboarding new clients, set up their accounts and portfolios.
• Deliver platform demonstrations and provide software training to clients.
• Handle special cases related to invoicing and payments, such as debt collection or refunds processed through the platform.
• Review clients’ platform performance and help them achieve their goals.
• Perform up- and cross-selling of features.
• Provide top-notch support to both tenants and landlords to help maintain high customer satisfaction.
• Respond to customer inquiries received via various channels (email, platform, telephone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively.
• Help continuously develop our customer service processes to maintain high service quality even as the customer base grows rapidly.

Part-Time Customer Success Manager – PropTech, B2B SaaS

Customer Success Manager, PropTech, B2B SaaS

Customer Success Manager