Spacewise

Part-Time Customer Success Manager – PropTech, B2B SaaS

Spacewise

part-time

Posted on:

Location Type: Hybrid

Location: Zürich • 🇨🇭 Switzerland

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Job Level

Mid-LevelSenior

About the role

  • As a member of our Customer Success team, you will be at the heart of our operations, ensuring the platform runs smoothly every day.
  • You will support both of our customer groups — tenants and landlords — helping to maintain high customer satisfaction and supporting healthy growth of our customer base.
  • Manage a portfolio of accounts, ensure successful platform usage, and drive product adoption.
  • Lead pilot projects and work closely with key accounts to support their growth.
  • Identify potential risks and collect feedback related to feature requests, bug escalation, and UX/UI improvements.
  • Assist with onboarding new clients, set up their accounts and portfolios.
  • Deliver platform demonstrations and provide software training to clients.
  • Handle special cases related to invoicing and payments, such as debt collection or refunds processed through the platform.
  • Review clients’ platform performance and help them achieve their goals.
  • Perform up- and cross-selling of features.
  • Provide top-notch support to both tenants and landlords to help maintain high customer satisfaction.
  • Respond to customer inquiries received via various channels (email, platform, telephone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively.
  • Help continuously develop our customer service processes to maintain high service quality even as the customer base grows rapidly.

Requirements

  • You are driven, enjoy working in a fast-paced environment, and quickly learn new tools and topics.
  • You have a hands-on mentality and are only satisfied when our customers are satisfied as well.
  • You work accurately and efficiently.
  • You are tech-savvy, solution-oriented, and comfortable tackling complex problems.
  • You enjoy working with customers, are helpful and open-minded, and communicate appropriately for different audiences.
  • You have practical experience in the online sector, ideally in customer service, sales, or project management.
  • You like working with data and use insights to optimize operational KPIs.
  • You hold a relevant bachelor’s degree, for example in business administration.
  • Your native language is German and you are fluent in English; French is a plus.
Benefits
  • A very exciting, entrepreneurial environment that you help shape and where you can grow quickly
  • A highly motivated, young team with a very flat hierarchy
  • A pleasant workplace in Zurich Seefeld, 100 metres from the lake
  • Flexibility in your day-to-day work location
  • Option to work remotely
  • A career start in the proptech industry with the opportunity to establish your position in a fast-growing company
  • Ongoing coaching from the founder and managers — your personal development is important to us

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesproject managementdata analysisplatform demonstrationssoftware traininginvoicingpayments processingUX/UI improvementsup-selling
Soft skills
customer satisfactionproblem-solvingcommunicationaccuracyefficiencyadaptabilityteam collaborationopen-mindednesssolution-orientedfast-paced work
Certifications
bachelor's degree in business administration