Implementation Manager
Granicus
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Oversee a team of Implementation and Technical Consultants who are responsible for government and municipal agency projects.
- Monitor team utilization within Project Management Software to ensure team is meeting 75% utilization.
- Set annual performance targets for individuals and the team and conduct performance reviews.
- Oversee the assignment of projects to Implementation Consultants.
- Provide executive leaders with the information needed to assess which proposals have the highest potential value, impact and strategic alignment.
- Provides transparency into the organizations backlog, providing visibility to work in flight, aligned to progress against defined scope.
- Monitors, maintains and reports program health (i.e., progress of feature completion, program predictability) with the purpose to provide transparency on program delivery of value.
- Proactively manages project risk and escalations through data-driven analytics and ongoing risk remediation efforts.
- Create a formalized & repeatable process to capture lessons learned and incorporate the learnings into future projects.
- Establish the client-facing structure, hiring, capacity planning and managing staffing requirements in line with pipeline development.
- Oversee training development and delivery within the implementation of projects.
- Contribute to the 30-60-90 Day Onboarding Delivery for new hires.
- Establish close working relationships with cross-functional teams (e.g., Product Management, Engineering & Sales) to continually drive improvement in the OneView platform and products.
- Coordinate with the leaders across Granicus to develop and maintain implementation (client-facing) migration and implementation projects.
Requirements
- Ability to mentor, coach and effectively transfer expertise to others.
- Facilitation, Negotiation & Problem Resolution Skills: Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups
- Communication: Strong communication, team dynamics, conflict resolution, and servant leadership skills
- Highly consultative, driving toward client- Experience in a business analysis, change management or project management role
- Experience developing, managing, and preferably facilitating Train-the-Trainer program(s)
- Experience with large scale tech
- Possess high level of intellectual curiosity that drives you to ask great questions and seek supporting data to make decisions.
- Possess superior communication skills - oral, written, and visual (ex: process mapping/workflow)
- Ability to develop a long-term vision and break it down into specific, manageable deliverables that incrementally move a diverse team toward a common goal.
- Strong attention to detail and organizational
- Ability to analyze business process/operations and create understandable KPIs that effectively measure key outcomes.
- Ability to travel, as needed (up to 30%)
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata-driven analyticsbusiness analysischange managementKPI developmentTrain-the-Trainer programprogram health monitoringrisk managementperformance reviewsutilization monitoring
Soft skills
mentoringcoachingcommunicationnegotiationproblem resolutionservant leadershipattention to detailorganizational skillsclient-facing skillsteam dynamics