Granicus

Implementation Consultant

Granicus

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage multiple, complex, mission-driven projects for public sector clients, overseeing scope, maintaining decks and documentation, and establishing timelines
  • Offer expertise as a trusted advisor, anticipating customer needs based on data and best practices
  • Coordinate across diverse teams to optimize customer service delivery and ensure quality assurance
  • Enable project teams with effective communication plans for timely task completion
  • Prepare and present project progress reports for key stakeholders
  • Develop and deliver live virtual training to enable customers on product to meet their use cases

Requirements

  • 2 years of experience in Software Implementation program/project management
  • Excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients
  • Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
  • Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
  • Knowledge of project management tools, methodologies, and best practices
  • Ability to work independently and collaboratively within a team
  • Be organized and manage your own workload
  • Ability to manage conflict and influence decision-making at all levels of the organization
  • Ensure timely and thorough communication of strategy, deliverable status, and results
  • Proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you
  • Excellent communications skills – listening, verbal, and written
  • Expertise with Web 2.0, social media and web Interactive capabilities, including digital communication options (email, SMS, RSS, etc.)
  • Have experience working with remote teams
Benefits
  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationproject managementdata analysistrend analysisquality assurancecommunication plansvirtual training
Soft Skills
communication skillsinterpersonal skillsrelationship buildinganalytical skillsorganizational skillsconflict managementinfluence decision-makingindependent workcollaborative work