Grand Welcome

Manager

• Lead and optimize performance across Online Travel Agencies (OTAs) and direct booking platforms
• Manage OTA relationships, maximize revenue, improve visibility, ensure rate parity, and drive booking volume through data-driven decision-making
• Assist in OTA optimization efforts to ensure above market conversions
• Ensure listings are optimized for content, amenities, and pictures for each channel
• Identify underperforming units and implement tailored optimization strategies (pricing changes, promotions, content updates)
• Track OTA ranking factors and optimize to improve search visibility and conversion
• Audit unit-level content (photos, descriptions, amenities, policies) for accuracy, consistency, and conversion potential
• Manage listing updates and quality scores across OTAs
• Work with marketing and content teams to enhance visual and written assets of listings
• Become expert in Listing Content Software and educate markets via seminars, video training, meetings, and SOPs
• Set up and manage promotions and rate plans tailored to units based on booking trends, occupancy, and seasonal demand
• Coordinate with Revenue Management to align unit-level pricing with broader revenue strategy
• Maintain and develop relationships with market managers and manage tickets to meet SLAs
• Use data to analyze business and market patterns and trends
• Prepare and manage listing documentation, disclosures, and ensure regulatory compliance
• Collaborate with stakeholders in revenue, BI, technology, sales, franchisee support, and franchise development
• Provide proactive and regular updates to clients regarding showing feedback and marketing activities
• Perform adhoc projects and assignments as needed

Channel Optimization Manager