Grainger

Account Manager

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

Account Manager, Manufacturing

Operations

• Oversee operations in a high volume, order fulfillment, multi shift distribution center
• Lead up to 4 salaried supervisors and provide indirect leadership for up to 80 non-exempt team members
• Manage a function to ensure accurate product receipt, order fulfillment and the optimization of resources and processes
• Manage processes to ensure compliance with procedures, identify process improvements
• Emphasize training and implement audit systems to eliminate process variation or discrepancies

Warehouse Operations Manager

Sales

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Branch Sales Associate, Part Time

• Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies.
• Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively.
• Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales.
• Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability.
• Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures.
• Expand customer contacts to strengthen relationships and uncover additional business opportunities.
• Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs.

Field Account Representative

• Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
• Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
• Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
• Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability
• Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
• Expand customer contacts to strengthen relationships and uncover additional business opportunities
• Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs

Outside Sales

• Teach, coach, onboard, counsel, and develop a high-performing sales team
• Plan, solve problems, perform analysis to drive sales aligned with goals
• Develop effective internal partner relationships with key business resources and strong relationships with customers so that all mutual goals can be achieved
• Review financial reporting to analyze needs, costs/budgets, and economic earnings

Field Sales Manager

Customer Support

• Greet customers and welcome them to WFS as they enter the counter area
• Provide exceptional service identifying and processing orders for the customer’s needs
• Prepare quotes and source products for special orders based on customer requirements not in inventory
• Provide product substitutions to customers as required or requested
• Follow-up on customer back orders, quotes, and issues
• Continuously improve product knowledge through vendor training sessions, online research, and on the job learning from peers and customers, etc.
• Generate new sales by proactively recommending alternative and/or complimentary products to increase customer satisfaction and profitability for WFS
• Ensure all cash and credit card sales are reconciled daily
• Process customer returns and PO returns as per Quality Systems procedure
• Build customer relationships and become a trusted advisor
• Promote WFS marketing initiatives to drive sales
• Provide input to marketing and product management for future initiatives and product opportunities
• Ensure inventory at the counter is replenished in a timely manner, to ensure customer satisfaction
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System
• Other duties as assigned

Counter Customer Service Representative

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Regional Sales Manager

Manager

• Manage all service related and operational goals for a specific branch (store)
• Ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve.
• Report to the Manager, Branch Network or Sr District Manager
• Translates leadership and strategic direction for hourly branch team members
• Communicates and executes a sound business strategy to team members that embraces change management.
• Makes sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning.
• Build strong internal and external partnerships to facilitate success and embed branch locations and technical expertise as critical value triggers for customers.
• Takes measured risks while balancing service, cost, ethics and integrity.
• Balances operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Work with market leaders to identify potential solutions for growing counter and will-call volume.
• Implements proper staffing strategies to ensure flexibility with the proper mix of FT and PT team members.
• Effectively monitors controllable expenses to achieve the assigned expense target.
• Builds a continuous improvement (CI) culture by promoting CI methodologies and supporting implementation of projects.

Account Manager, Manufacturing

Warehouse Operations Manager

Branch Sales Associate, Part Time

Branch Sales Associate, Part Time

Field Account Representative

Field Account Representative

Field Sales Manager

Field Account Representative

Field Account Representative

Counter Customer Service Representative

Branch Sales Associate, Part Time

Regional Sales Manager

Store Manager

Account Representative

Branch Sales Associate, Part Time