Grainger

Customer Support

• Quote customers and process orders based on requests from customers and WFS Account Managers
• Source products for customers not in our usual vendor base
• Provide cost savings and product substitutions to customers as requested
• Follow-up on customer back orders, quotes, and complaints
• Continuously improve product knowledge through lunch n’ learns, online research, etc.
• Process customer returns and PO returns as per Quality Systems procedure
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow billing and freight instructions – inbound and outgoing
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System
• Other duties as assigned

Customer Service Representative

Sales

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle.
• Look for ways to maximize sales opportunities and encourage customer loyalty.
• Adapt communication style to differing audiences in email, over phone, or in person.
• Pick, prepare, and stage will call orders/shipping product.
• Prepare customer backorders and put away other stock received.
• Help with merchandising and perform showroom replenishment.
• Perform inventory counts.
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities.
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment.

Branch Sales Associate – Full Time

Branch Sales Associate, Bilingual

Manager

• Responsible for leading a district of branches to provide the best customer service
• Ensure operational excellence, customer satisfaction and team member engagement
• Lead assigned branches in the implementation, monitoring, and measurement of core processes
• Build strong internal and external partnerships
• Collaborate across Sales, KeepStock, Supply Chain, and other channels
• Provide leadership on analyzing and managing the district by balancing cost and service
• Select, develop, coach, train, and retain a diverse leadership team
• Set the example and coach leaders in their understanding and commitment to live the Grainger values

Senior District Manager, Branch Network

• Oversee a team of 9+ employees with authority to hire and performance manage the team by ensure goals are set and monitored
• Create an environment where employees are engaged, empowered, enthusiastic and committed to the success of the company by encouraging diverse thoughts and ideas
• Provide coaching, feedback, and development to team members ensuring everyone is treated fairly and with respect
• Understand the competitive landscape, its impact on the local market and develop strategies to gain market share and reduce loss of current market share
• Oversee operational performance and support all sales growth, Inventory Solutions profitability strategies, and other plans in partnership with Account Managers
• Balance operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities
• Monitor controllable expenses to achieve the assigned expense target
• Promote district/region related programs and create an environment that promotes teamwork

Branch Manager

• Oversee a team of 9+ employees with authority to hire and performance manage the team by ensure goals are set and monitored.
• Create an environment where employees are engaged, empowered, enthusiastic and committed to the success of the company by encouraging diverse thoughts and ideas.
• Provide coaching, feedback, and development to team members ensuring everyone is treated fairly and with respect.
• Understand the competitive landscape, its impact on the local market and develop strategies to gain market share and reduce loss of current market share.
• Oversee operational performance and support all sales growth, Inventory Solutions profitability strategies, and other plans in partnership with Account Managers.
• Balance operating expenses with higher level of service, while looking for ways to improve processes and remove non-value added activities.
• Monitor controllable expenses to achieve the assigned expense target.

Systems Engineer

• Design and develop UI screens using C# and MVVM framework
• Develop and consume SOAP and REST APIs using .NET and test using SOAPUI/Fiddler
• Perform analysis of software requirements and design application components
• Use version control systems like Git and work in Agile development teams
• Collaborate with offshore teams and attend Grainger tech events or workshops

Senior Business Systems Engineer

• Manage the entire customer experience. This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle
• Look for ways to maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences in email, over phone, or in person
• Pick, prepare, and stage will call orders/shipping product
• Prepare customer backorders and put away other stock received
• Help with merchandising and perform showroom replenishment
• Perform inventory counts
• Learn and easily navigate through different computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards.
• Agree to safety guidelines and comply with all process standards including wearing personal protective equipment

Branch Sales Associate, Part Time

Branch Sales Associate

Operations

• Oversee Outbound (picking and packing) operations in a high volume, order fulfillment, multi shift distribution center.
• Lead up to 4 salaried supervisors and provide indirect leadership for up to 100 non-exempt team members.
• Manage a function to ensure accurate product receipt, order fulfillment and the optimization of resources and processes resulting in products provided to customers on time and operating costs and process efficiencies are met.
• Manage processes to ensure compliance with procedures, identify process improvements, and promote employee programs to create and promote an environment where employees are engaged and empowered.
• Report to a Senior Manager, Distribution Operations at our Louisville, KY location.

Operations Manager

• Lead the inbound operations of a high volume, order fulfillment, multi-shift distribution center.
• Provide direct leadership of up to 4 exempt direct reports and indirect leadership of a large non-exempt employee population.
• Oversee the function to ensure accurate product receipt, order fulfillment, and the optimization of resources and processes while operating within budget.
• Develop processes to ensure compliance and employee programs to promote an environment where employees are empowered, and committed to the success of Grainger.
• Responsible for metrics affecting safety, quality, and cost.
• Teach your direct reports how to improve performance using a variety of continuous improvement techniques.
• Determine the engagement strategy for the department and leverage the Grainger Principles to influence culture throughout the building.

Senior Manager, Distribution Operations

• Use inclusive behaviors and use multi tasking/prioritization to serve as subject matter expert for branch team members
• Use advanced skills to maximize sales opportunities, take ownership and lead by example with all showroom sales promotions and product specials, and exceed customer expectations
• Oversee the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, safely picking product, and safely loading customer vehicle.
• Learn and easily navigate through several computer applications for customer-facing and warehouse activities
• Perform actions consistent with branch sales focus to maximize sales opportunities and encourage customer loyalty

Customer Service Representative

Branch Sales Associate – Full Time

Branch Sales Associate, Bilingual

Senior District Manager, Branch Network

Branch Manager

Branch Manager

Senior Business Systems Engineer

Branch Sales Associate, Part Time

Branch Sales Associate

Operations Manager

Branch Sales Associate

Branch Sales Associate, Part Time

Branch Sales Associate, Part Time

Senior Manager, Distribution Operations

Branch Sales Specialist, Part Time