Grainger

Systems Engineer

• Resolve IT service events, incidents and problems escalated by Level 1 GCC Coordinators
• Ensure IT service availability and performance goals and objectives, outlined in SLAs and OLAs, are met on a consistent and continual basis
• Assist and mentor Level 1 GCC Coordinators in proactively monitoring Grainger IT environments to prevent the occurrence of incidents and problems
• Follow, execute, and maintain runbooks to resolve application incidents
• Ability to navigate through monitoring dashboards such as Splunk and Dynatrace to analyze application issues
• Follow and execute incident, problem, request, release, change, knowledge and continuous improvement processes
• Collaborate with GCC staff, vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution
• Contribute to the creation and maintenance of GCC standard operating procedures and knowledge articles used by the GCC staff
• Develop and document workarounds that quickly restore IT service
• Support problem management process to prevent recurring events and incidents

Global Command Center Systems Analyst

Executive Assistant

• Manage leaders’ calendars, prioritize meeting requests, and coordinate meeting logistics.
• Coordinate travel and itineraries for the leader and their team, as needed.
• Anticipates needs and streamlines processes for aligned VPs.
• Prepares reports, communications, and presentation materials.
• Manages department events and employee engagement activities, including managing logistics such as venue, food, and onsite support.
• Partner with stakeholders and other departments to support business operations.
• Serve as a liaison between the VP and internal/external stakeholders.
• Manage departmental systems and expense tracking, including generating routine reports to support operational efficiency and budget oversight.
• Plays a key role in onboarding and backup support for other admins.
• Demonstrates knowledge of business operations and supports process improvements.

Operations

• Own the strategic roadmap for analytics, reporting, data systems, and advanced analytical capabilities
• Lead, mentor, and develop a multidisciplinary analytics team
• Design, build, and deploy advanced analytical models and optimization tools
• Oversee the development and enhancement of data architecture, pipelines, and integration processes
• Deliver intuitive, trusted dashboards, reporting suites, and workflow tools
• Conduct deep-dive and advanced analyses to identify key performance drivers, uncover trends, and generate actionable, data-driven recommendations
• Collaborate cross-functionally with business leaders, operations, data partners, and enterprise analytics teams
• Promote automation, standardization, and scalability across analytics and reporting processes

Manager, Operations Support Team – Analytics and Insights

Analyst

• Develop models and supporting tools that help weigh decisions, recommendations, and actions against their material impact on profitability leveraging AI/ML capabilities
• Collaborate and work with team members across the entire organization to improve cost management, ensure reliable supply, and ignite profitable growth
• Help with strategic planning, review, and implementation to ensure portfolio recommendation is deployed across the business
• Use data and market insights to meet end-to-end needs across the business to improve customer and team member experience
• Ensure new tool development enables standard work and is additive to the productivity and effectiveness of stakeholders

Senior Analyst, Program Analytics

Pricing Analyst

• Test, analyze and optimize pricing strategies, programs and tactics.
• Help manage implementation of different pricing strategy elements with consideration of financial, system, internal process and customer related metrics.
• Liaison and act as the expert for the pricing team working with essential partners: Sales, Sales Support, Legal, Product Management, Brand Segments, Investments, Finance and Enterprise Systems.
• Work with Pricing Leader and collaborate with Contract, Quotes, Legal and Finance partners to ensure compliance with laws and contractual commitments.
• Help establish practices and protocols necessary to facilitate pricing reviews.
• Develop ongoing process to assess opportunities to improve customer pricing processes, pricing policy compliance and reporting.

Senior Pricing Analyst

Customer Support

• Provide Imperial’s customers with the best solutions; efficiently utilize available tools and resources, for accurate account verification, product selection, order entry, project requests and additional customer related items
• Accountable for accurate and timely account order processing and identifying additional product add-ons to increase sales and company revenue
• Manage the returns process for all of Imperial’s customers and provide direct outbound communication to these customers regarding their returns and reshipments
• Answer all customer inquiries including complex situations via phone, such as, price quotes, product availability, order placement, scanner troubleshooting, and returns
• Confirm deliveries, complete order tracking, generate EZ Order Forms and bin labels and manage other level one project requests within the agreed upon service level
• Assist the sales team in meeting their revenue goals by: Supporting Imperial’s level two, complex customers through order entry, new product requests; cross-referencing, quoting, SharePoint etc.

Customer Care Representative

Manager

• Responsible for the overall DC operation and implementation management of company policies and procedures
• Provides direct supervision of four to eight leadership positions within various operational areas of the DC
• Work cross-functionally with Customer Service, Sales, Purchasing and Human Resources to achieve sales, operational, safety and continuous improvement goals
• Oversee operational activities of the Regional Distribution Center including budget up to $5 Million, capital plan achievement up to $3 Million and order shipment goals up to $75 Million annually
• Provide leadership and employee motivation for successful DC operation and completion of CI goals
• Communicate effectively with supervisors and associates and create an open communication style that fosters a collaborative work environment
• Responsible for successful recruitment, training, and development of all department associates
• Provide short term coverage planning for staffing requirements, and long-term staffing reviews and recommendations based on supporting analytics

Distribution Center Manager

Account Manager

• Manage an average of 85 existing medium sized customers
• Create a territory plan assessing and prioritizing customer needs
• Build and execute account plans focused on growing all customers
• Leverage technology to deliver valuable customer meetings
• Maintain an active pipeline, negotiate and drive sales
• Utilize CRM to prioritize leads and manage opportunities

Field Account Representative

• Manage a portfolio of 200 to 300 small and medium-sized accounts, including national accounts and contractual clients
• Develop sales plans and expand customer contacts that effectively communicate Grainger’s value proposition to drive profitable sales growth and maximize portfolio value
• Develop and implement account-penetration strategies, including regular business reviews for key customers to maximize sales
• Demonstrate knowledge of market data and mobilize the necessary resources to respond quickly to new account developments
• Establish customer and market priorities to execute a strategic action plan to meet sales objectives
• Plan calls, execute the sales process, and make strategic use of a customer relationship management (CRM) system
• Use the sales management system to understand customer needs and present cost-effective solutions to increase spend and customer loyalty
• Document, analyze, and understand the impact of customer-focused activities to improve productivity and sales within the assigned market
• Comply with corporate sales and pricing guidelines

Account Manager, Inside Sales

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers

Bilingual Account Manager

• Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
• Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value.
• Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Call planning, executing a sales process and strategically using a CRM
• Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
• Adherence to company sales and pricing guidelines

Inside Account Manager

Bilingual

• Comprendre les objectifs des clients et rester attentif et réactif à l’évolution de leurs besoins
• Démontrer une connaissance des données relatives au marché et un accès aux ressources afin de répondre rapidement aux nouveaux développements dans les affaires des clients
• Superviser le soutien des tâches liées à l’inventaire géré pour favoriser une meilleure compréhension des clients, accroître les contacts au sein du groupe de clients et augmenter les résultats des ventes.
• Comprendre la proposition de valeur de Grainger en fournissant des solutions permettant d’accroître le volume de ventes rentables
• Élaborer des stratégies de pénétration des comptes comprenant notamment l’examen régulier des activités commerciales des principaux clients afin de maximiser les ventes

Gestionnaire de compte, bilingue

• Facilitate and execute various operational activities involving product lifecycle processes and data maintenance activities.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

Process Mgmt Analyst – Product Lifecycle

• Deliver on-time product and category launches by executing aligned new product introduction tickets (NPIs), supporting launch activities, and managing the category review schedule.
• Evaluate all aligned Decision to Sell (DTS) requests for category relevancy and customer need.
• Help maintain an optimal assortment by evaluating all growing non-core to core SKUs and assessing sales and customer satisfaction for currently merchandised SKUs.
• Execute new product addition processes and support continuous improvement initiatives that are designed to keep our assortment and merchandised presentation relevant, accurate, and up to date.
• Conduct ad-hoc analysis as requested to answer product, category, desk, or merchandising questions.
• Track desk-level decisions for product reviews that can be used to aid future desk assortment decisions.
• Leverage advanced analytics and technical product knowledge to recommend assortment changes and execute the addition of new items to e-commerce publications.
• Analyze customer feedback and prior maintenance ticket requests to make necessary changes and improvements to e-commerce publications to enable an effortless customer selection experience.
• Partner with Channel Merchandising Manager and Merchant to build and implement the category strategy by providing structured data-driven analyses during category research.
• Collaborate with partners in Product Information, Search, and Publishing to optimize online content.
• Partner with Supplier Management and Grainger Global Sourcing (GGS) for Voice of the Supplier feedback and ensure we are sourcing product from the best suppliers at the most cost advantage price.

Senior Analyst, Private Label

• Deliver on-time product and category launches by executing aligned new product introduction tickets (NPIs), supporting launch activities, and managing the category review schedule.
• Evaluate all aligned Decision to Sell (DTS) requests for category relevancy and customer need.
• Help maintain an optimal assortment by evaluating all growing non-core to core SKUs and assessing sales and customer satisfaction for currently merchandised SKUs
• Execute new product addition processes and support continuous improvement initiatives that are designed to keep our assortment and merchandised presentation relevant, accurate, and up to date
• Conduct ad-hoc analysis as requested to answer product, category, desk, or merchandising questions
• Track desk-level decisions for product reviews that can be used to aid future desk assortment decisions
• Leverage advanced analytics and technical product knowledge to recommend assortment changes and execute the addition of new items to e-commerce publications
• Analyze customer feedback and prior maintenance ticket requests to make necessary changes and improvements to e-commerce publications to enable an effortless customer selection experience
• Partner with Channel Merchandising Manager and Merchant to build and implement the category strategy by providing structured data-driven analyses during category research
• Collaborate with partners in Product Information, Search, and Publishing to optimize online content