Grainger

Lead Sales and Service Representative

Grainger

full-time

Posted on:

Location Type: Office

Location: Fort McMurray • Canada

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Salary

💰 CA$30 - CA$41 per hour

Job Level

Senior

About the role

  • Supports branch leadership in a facility with multiple members along the Branch Manager & Supervisor.
  • Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations.
  • Delegates and assigns duties based on workload variance.
  • Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
  • Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
  • Holding the Onsite Leader cell phone and answering all calls from team members and customers Accommodating location closure requests (Customer request)
  • Manage afterhours requests on night shift.
  • Participate in scheduled customer calls.
  • Sign off on Team Member FLHA
  • Complete Behavior Based Safety Observations for team members.
  • Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
  • Transporting of inventory/tools across the customer facility
  • Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
  • Sign off on BBX requirements in crib/store locations, when needed
  • Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
  • Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
  • Conduct “Toolbox Talks”
  • Support the management of a customer specific inbox.
  • Respond to and work directly with customer stakeholders as required.
  • Support in Vending/VMI implementations, maintenance and replenishment, when needed
  • Assist with vendor visits and onsite training
  • Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
  • Support the onsite team with daily tasks such as customer quotes, processing of orders, returns, receiving and put away of stock, serialization of tools, staging tools for repair/recert, sourcing orders, vendor/customer/internal follow ups, as well as other company initiatives & projects.
  • Fosters open communication between all internal business partners including inventory, sourcing, product management, National Accounts, and other Onsite teams.
  • Facilitates team member on-boarding and on-going training.
  • Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
  • Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
  • Suggests and implements changes to enhance defined processes and improve sales and service.
  • Ensure team compliance with all regulatory issues and company policies.
  • Other onsite support related duties as required.

Requirements

  • Highschool Diploma or equivalent preferred.
  • 1-3 years of customer service and sales experience in a related field preferred.
  • Previous leadership experience would be a definite asset.
  • Passion for customer service, sales, and people development with an ability to energize others and work within high performing teams.
  • Ability to adapt to shifting demands and competing priorities.
  • Ability to understand and articulate the vision of Grainger to all team members.
  • Proficient computer skills and aptitude in the use of computers and software applications.
  • Ability to safely learn and operate powered industrial equipment.
  • Possession of a valid driver’s license and ability to operate a Grainger Truck safely on a customer site is required.
Benefits
  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesleadershipinventory managementtool managementsafety incident investigationbehavior based safety observationsfield level hazard assessmentfit test certificationoperating powered industrial equipment
Soft Skills
coachingteam developmentcommunicationproblem solvingadaptabilitycustomer service excellencecollaborationtime managementinitiativeinterpersonal skills
Certifications
high school diplomafit test certification