Customer Care Representative
Grainger
full-time
Posted on:
Location Type: Hybrid
Location: Green Bay • Wisconsin • United States
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About the role
- Provide Imperial’s customers with the best solutions; efficiently utilize available tools and resources, for accurate account verification, product selection, order entry, project requests and additional customer related items
- Accountable for accurate and timely account order processing and identifying additional product add-ons to increase sales and company revenue
- Manage the returns process for all of Imperial’s customers and provide direct outbound communication to these customers regarding their returns and reshipments
- Answer all customer inquiries including complex situations via phone, such as, price quotes, product availability, order placement, scanner troubleshooting, and returns
- Confirm deliveries, complete order tracking, generate EZ Order Forms and bin labels and manage other level one project requests within the agreed upon service level
- Assist the sales team in meeting their revenue goals by: Supporting Imperial’s level two, complex customers through order entry, new product requests; cross-referencing, quoting, SharePoint etc.
Requirements
- Possess a minimum of a high school diploma and strong computer skills
- Two years of Customer Service or related experience
Benefits
- Immediate health, dental, vision
- 12 hours of PTO for every full month worked (18 PTO per year)
- 6 paid holidays
- 6% of annual earnings contributed to your retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account verificationorder entryproject requestsorder processingproduct selectionprice quotingorder trackingscanner troubleshootingreturns managementcross-referencing
Soft Skills
customer servicecommunicationproblem-solvingtime managementattention to detail
Certifications
high school diploma