Key Account Manager – Strategic Growth Accounts
GRAIL
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $118,000 - $156,000 per year
About the role
- Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.
- Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts.
- Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.
- Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.
- Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.
- Represent GRAIL at industry meetings, customer events, and conferences, as needed.
- Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.
- Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.
- Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.
- Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.
- Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.
- Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).
Requirements
- Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience
- 3+ years of experience in healthcare sales, strategic account management, or client partnerships.
- Ability to travel up to 60% to GRAIL sites, company and industry-related events
Benefits
- flexible time-off or vacation
- a 401(k) retirement plan with employer match
- medical, dental, and vision coverage
- carefully selected mindfulness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account planningdeal formationpipeline managementcontract renewalsgrowth plansupsellcross-sellvalue-centric approachperformance trackingstrategic business reviews
Soft Skills
relationship buildingstakeholder mappingcollaborationcommunicationleadershipstrategic thinkingcustomer focusadaptabilityproblem-solvingnegotiation