Grafana Labs

Solutions Engineer

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Partner with the EMEA wide Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their teams time with a data-driven approach to wins/losses/needs vs wants, etc.
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
• Find and drive enablement and sell with/through with channel partners in the region. Both at a local, geo and global level with both RSI’s and GSI’s.

Director, Solutions Engineering

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Senior Solutions Engineer, Acquisition

Senior Solutions Engineer, Growth

Backend Engineer

• Design and implement high-quality, scalable services to be consumed by multiple Grafana Cloud products.
• Work with product teams, in addition to design and docs, to develop features that align with wider product strategy and customer needs
• Support the technical direction and vision of the team, contributing to strategic discussions and future development of observability solutions
• When necessary, represent Grafana Labs in open source forums, working groups, and events
• Work with other departments including Sales, Product, and Support teams to deliver a holistic product experience
• Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.

Senior Backend Engineer – Grafana k6

Product Marketing

• Actively partner with and teach Product Managers to define product value, messaging, and go-to-market strategy, from competitive positioning to sales enablement collateral.
• Partner with product management, engineering and various go-to-market functions to create materials that help customers evaluate and adopt our products: reference architectures, implementation guides, detailed product information.
• Own and manage the launch of new products/features relevant to target buyers
• Conduct internal and customer research to understand pain points, competition and opportunities
• Teach go-to-market and sales teams how to gain value from our products: clearly define the capabilities of our products and the value they provide, deliver training and enablement, ensure customer facing teams are able to effectively engage with customers, partners, and prospects.
• Own customer lifecycle campaigns (competitive positioning, retention, upsell/cross-sell) to strategically shape marketing programs and drive growth across the entire customer journey.

Staff Product Marketing Manager

• We define senior roles via the scope of their business impact more than via their expertise or their specific activities. The most important thing we are looking for in an engineer is the ability to take ownership.
• You will need to drive technical implementations working across engineering teams and departments, contribute to business conversations, and help shape the long-term strategy.
• You’ll bring your passion for observability and software engineering expertise to help us take synthetic monitoring capabilities within Grafana Cloud to the next level.
• This will include working across products including Synthetics, Frontend Observability, Grafana k6, and Grafana Cloud k6.
• Design and implement high-quality, scalable services to be consumed by multiple Grafana Cloud products.
• Work with product teams, in addition to design and docs, to develop features that align with wider product strategy and customer needs.
• Support the technical direction and vision of the team, contributing to strategic discussions and future development of observability solutions.
• When necessary, represent Grafana Labs in open source forums, working groups, and events.
• Work with other departments including Sales, Product, and Support teams to deliver a holistic product experience.
• Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running.
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope.

• Take an active role in influencing our roadmap and your own career objectives
• Work with your team to deliver new features, then use the results to iterate and improve.
• Drive projects from initial idea all the way to operations once it is in the hands of customers
• Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope
• Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability
• Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running
• Support other team members, participate in design discussions and collaborate with the team
• Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system

Senior Backend Engineer

Growth Marketing

• Develop and mentor your sales team
• Develop a pipeline to help over-achieve revenue targets
• Direct sales activities by establishing sales territories, quotas, and goals
• Build and maintain an annual sales plan (goals) in support of our organizational strategy and objectives
• Meet with prospects and strategize with sales representatives to help close deals
• Help the team prepare for QBRs and HBRs
• Develop long-term, strategic relationships with key contacts within their account base
• Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams

Regional Sales Director, Enterprise, Growth

Product Analyst

• Partner cross-functionally across Product to establish top-level KPIs, dashboards, and product roadmap planning.
• Guide the instrumentation of product data in collaboration with our Product Design, Product Management, and Engineering teams.
• Enable and scale the effective use of FullStory (and other Product Analytics tools) across Product Design teams to uncover user behavior, pain points, and opportunities.
• Develop dbt models to transform and test our user behavior data in partnership with our Analytics Engineering team.
• Influence best practices for Product Analytics across teams and help define standards as the company scales.
• Contribute to defining the long-term vision and strategy for Product Analytics, balancing near-term needs with scalable, durable solutions.

Staff Product Analyst

• Build and roll out new features with your team
• Drive projects from ideation to operations
• Analyze, design, and build modular solutions
• Maintain critical systems’ reliability and performance
• Mentor and support team members
• Learn new skills regarding the cloud product and customer needs

Staff Software Engineer – Observability Knowledge Graph Backend

Recruitment

• Own and execute the Greenhouse recruiting process end-to-end
• Maintain accurate hiring documentation
• Provide timely updates to hiring managers and stakeholders
• Operate with a proactive mindset, anticipating needs
• Engage with passive candidates in sourcing

Director, Solutions Engineering

Senior Solutions Engineer, Acquisition

Senior Solutions Engineer, Growth

Senior Backend Engineer – Grafana k6

Staff Product Marketing Manager

Staff Product Marketing Manager

Staff Product Marketing Manager

Senior Backend Engineer – Grafana k6

Staff Product Marketing Manager

Staff Product Marketing Manager

Senior Backend Engineer

Regional Sales Director, Enterprise, Growth

Staff Product Analyst

Staff Software Engineer – Observability Knowledge Graph Backend

Senior Sales Recruiter