Grafana Labs

Backend Engineer

• Take an active role in influencing our roadmap and career objectives
• Work with your team to deliver new features and iterate based on results
• Drive projects from initial idea to operations
• Embrace the open-source culture and contribute to related projects
• Design, build, operate, and maintain critical systems
• Participate in on-call rotations and take ownership of services
• Support team members and collaborate on design discussions

People Operations

• Serve as the system owner and SME for Greenhouse Recruiting
• Configure and maintain custom fields, stages, tags, security permissions, and other metadata lists
• Provide technical support for integrations
• Build and maintain dashboards, reports, and analytics to support hiring insights and decision-making
• Support audits, compliance needs, and data integrity within the recruiting system
• Drive continuous improvement through testing new features, releases, and best practices
• Partner with internal stakeholders to gather requirements, document processes, and translate needs into system solutions
• Support and administer additional people tools such as Learning Management Systems (LMS), AI-enabled HR tools, Workforce Planning Platforms, etc.
• Create configuration documentation and develop user guides to enable internal stakeholders

People Technology Analyst

Collections

• Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation
• Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end
• Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles
• Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow
• Resolve billing disputes by coordinating with Billing, Sales, and other internal teams
• Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principles
• Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals
• Spearhead continuous improvement initiatives by leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business
• Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operations
• Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency
• Support month-end and quarter-end close activities related to accounts receivable
• Own Collections Cash forecasting and work closely with Finance & Strategy team to align company cash targets
• Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO
• Scalable, well-documented, and automated collections practices

Global Billing Operations – Collections Manager

Software Engineer

• Build delightful interactive learning inside Grafana
• Ship features that make learning experiences feel obvious, smooth, and scalable.
• Improve the end-to-end learner experience—from onboarding to completion.
• Enable contribution and authoring (especially for non-engineers): create workflows and product features that let many contributors safely create, iterate on, and improve learning content.
• Support private guides and experiences
• Make completion tracking that actually matters
• Build progress and completion tracking that’s trustworthy, motivating, and useful.
• Instrument learning flows so we can understand what’s working, what’s failing, and where learners get stuck.
• Treat observability as a product principle
• Build fast feedback loops (metrics/logs/traces + user journey visibility) so issues stay shallow.
• Make it easy to understand what’s happening in production and in real user experiences.
• Ship fast with an AI-driven development workflow
• Work daily with tools like Claude Code or Cursor in an agent-based workflow.
• Apply strong engineering judgment—scoping, iterating, verifying, and testing—so speed doesn’t compromise quality.

Staff Developer Advocacy Engineer

Product Manager

• Partnering with our senior AI PM to define and own AI features end-to-end
• Working closely with our product marketing and sales teams to shape our AI messaging and support large commercial deals
• Understanding competitors, working with partners and staying on top of the broader AI market
• Being a hands-on builder: prototyping, building, and shipping AI features end-to-end with our engineering team
• Partnering with our data function to analyze large amounts at scale about our product, usage patterns and commercials
• Empathizing with customer problems in order to collect user needs, requirements, and pain points
• Curating and properly representing user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Using your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing, and tiering

• Partnering with our senior AI PM to define and own AI features end-to-end
• Working closely with our product marketing and sales teams to shape our AI messaging and support large commercial deals
• Understanding competitors, working with partners and staying on top of the broader AI market
• Being a hands-on builder: prototyping, building, and shipping AI features end-to-end with our engineering team
• Partnering with our data function to analyze large amounts at scale about our product, usage patterns and commercials
• Empathizing with customer problems in order to collect user needs, requirements, and pain points
• Curating and properly representing user feedback to Engineering, while providing evidence to support tradeoffs and priorities
• Using your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing, and tiering.

Full-stack Engineer

• Develop and maintain Grafana's authentication and authorization stack
• Implement cutting-edge authentication protocols and systems
• Dedicate time to backend development, operations, and frontend adjustments
• Contribute to design and implementation of scalable user interaction systems
• Stay updated with changes in Authorization and Authentication
• Represent Grafana Labs in meetups and conferences

Senior Software Engineer – Identity and Access

• You will work alongside your teammates to develop and maintain our authentication and authorization stack, which is largely built on open source tooling.
• Approximately 65% of your time will be dedicated to backend development (Golang), 25% to operations, and 10% to frontend adjustments
• Develop and maintain features for Grafana Cloud's internal and customer-facing authorization stack
• Contribute to the design and implementation of long horizon, scalable systems in the critical path of user interaction
• Stay up to date with the latest changes in Authorization and Authentication

Growth Marketing

• Develop and mentor your sales team
• Develop a pipeline to help over-achieve revenue targets
• Direct sales activities by establishing sales territories, quotas, and goals
• Build and maintain an annual sales plan (goals) in support of our organizational strategy and objectives
• Meet with prospects and strategize with sales representatives to help close deals
• Help the team prepare for QBRs and HBRs
• Develop long-term, strategic relationships with key contacts within their account base
• Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams

Regional Sales Director, Majors Growth

Solutions Engineer

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term.
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Partner with the EMEA wide Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA.
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their teams time with a data-driven approach to wins/losses/needs vs wants, etc.
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
• Find and drive enablement and sell with/through with channel partners in the region. Both at a local, geo and global level with both RSI’s and GSI’s.

Director, Solutions Engineering – EMEA

• Attract, recruit, ramp, and mentor a team of great Presales SE’s from diverse backgrounds and experiences.
• Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. Mentoring and career development will be critical to your team's success over the long term
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region.
• Partner with the EMEA wide Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base.
• Executive sponsorship of key accounts in the region will be key to your success. Being a thought leader/partner to your customers and the company within EMEA
• Understanding your key customers’ strategies for adoption of Grafana technologies and developing programs and collateral to enable them to be successful.
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering, helping them prioritize their teams time with a data-driven approach to wins/losses/needs vs wants, etc.
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs.
• Find and drive enablement and sell with/through with channel partners in the region. Both at a local, geo and global level with both RSI’s and GSI’s.