Staff Solutions Engineer

Grafana Labs

Staff Solutions Engineer at Grafana Labs focusing on technical engagement and enabling customer success through innovative solutions for a remote, global team.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $204,000 - $254,000 per yearWebsite

Tech Stack

Tools & technologies

GrafanaOpen Source

About the role

Key responsibilities & impact

Join as an early member of a high growth team working together to solve technical and customer problems the right way.
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility.
Deliver product and technical presentations to potential and existing customers.
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape.
Drive product conversations based on need and problems learned during customer interactions.
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

Requirements

What you’ll need

5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.
We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership.
We are a remote-first company so you would need to learn to work and collaborate with an international team.
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
You will love solving technical challenges and thrive on bringing creative solutions to our customers.
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

Benefits

Comp & perks

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.

ATS Keywords

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Hard Skills & Tools

technical pre-salesOpen Source technologiesMetricsMonitoringtechnical presentationsdocumentation enhancementblog writingvideo recordingknowledge base articles

Soft Skills

judgmentcollaborationleadershipwritten communicationoral communicationproblem-solvingcreativitycustomer engagement