Lead the team covering a range of existing areas, including corporate systems, employee device lifecycles, helpdesk queues, and internal tooling development.
Handle corporate security initiatives, deploying security and compliance checks in an employee-enabling way (guardrails and paved roads) in their daily workflows.
Help define our wider internal AI rollout, enablement, and security strategy across all teams, not just developers.
Manage the relationships, negotiation, and contracting with core SaaS vendors.
Make all work and costs visible, both internally to the team and enable stakeholder teams to understand their processes and work. Use this visibility to continuously improve processes.
Understand and, where possible, leverage the Grafana product and ecosystem to solve corporate engineering challenges. Open-source what we come up with for the good of other Grafana users.
Act as a leader within the larger Foundations department, including all other platform, business application, and security teams.
Conduct regular 1:1s, coaching, and mentoring to ensure your team members are motivated, happy and engaged. Provide continuous feedback to ensure that they can add value while maintaining high standards.
Participate in team activities. Be a participant in all work queues. Contribute to and review design documents for upcoming projects, ensuring projects are well-defined and ready for development. You will be part of your team’s and department's on-call rotation.
Define what IT and corporate systems looks like in the AI age at a technical, everything-as-code company. You will have a fully staffed team and significant autonomy to achieve objectives.

Requirements

Experience running a software engineering operations team. You have a strong engineering background and are capable of engaging in technical conversations and challenging teams to arrive at strong technical decisions themselves. You understand at least one cloud provider well, and have a working knowledge of k8s.
Deep hands-on experience managing and automating corporate IT systems commonly used by modern tech companies, including the gamut of operating systems (Windows, MacOS, Linux, iOS, Android), SSO (Okta, 1Password), workplace productivity tools (Google Workspace, Office) MDM (Jamf, Intune, FleetDM, Kolide), EDR, DLP, typical corporate SaaS platforms (Salesforce, Zendesk), AI providers (OpenAI, Anthropic, Cursor, Google, etc), and managing employee laptops and devices.
You approach IT and corporate security with a DevOps mindset, preferring enablement, automation, and guardrails over gates and roadblocks. You have experience providing internal platforms to other teams and see IT as a provider of tools, platforms, and automation, rather than a ticket-taking service provider.
Knowledge of the current AI state of the art, and strong ideas on how to leverage effectively and safely across the enterprise in a way that enables experimentation rather than locking the organization into yesterday’s technology.
You are deeply curious about software, security, and the current and future states of technology. You keep your teams ahead of the curve.
You are an excellent written and verbal communicator who can articulate complex concepts to both technical and non-technical audiences. You are comfortable working with engineering teams who have a strong sense of autonomy in their decision-making, and guiding via influence.
Work Eastern-time oriented hours. Grafana Labs is a global company, and we need to maximize overlap time with our EMEA peers.

Benefits

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software engineering operationscloud computingkubernetescorporate IT systemsoperating systemssingle sign-on (SSO)mobile device management (MDM)endpoint detection and response (EDR)data loss prevention (DLP)artificial intelligence (AI)

Soft Skills

leadershipcoachingmentoringcommunicationcollaborationproblem-solvingcuriosityinfluencemotivationengagement