Gradient Labs

AI Delivery Lead

Gradient Labs

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

Tech Stack

BigQuery

About the role

  • Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
  • Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
  • Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
  • Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., deflection, quality, CSAT).
  • Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
  • Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
  • Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
  • Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.

Requirements

  • Proven Tech Delivery: Experience in forward-deployed, customer-facing roles at high-growth tech companies.
  • Results-Driven Ownership: Proven ability to own and deliver complex, multi-stakeholder projects end-to-end.
  • Structured Adaptability: Thrives in ambiguity, proactively creating structure and driving clarity where none exists.
  • Technical Acumen: Strong grasp of technical fundamentals (APIs, integrations) and the ability to collaborate effectively with engineering teams.
  • Data Analysis: Comfortable using analytical tools (e.g., Omni, BigQuery…) to surface insights and guide decisions.
  • Clear Communication: Communicates clearly and confidently across all audiences, internal and external, including technical teams and senior leadership.
  • Customer-Centric: Deeply customer-obsessed, driven by delivering real, measurable business outcomes and value.
  • Pragmatic Problem Solver: Entrepreneurial mindset used to find creative, pragmatic solutions balancing goals with feasibility.
Benefits
  • This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future.
  • Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive.
  • You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI platform integrationproject managementdata analysisAPIsintegrationsperformance analysiscustomer requirements gatheringtechnical deliverycontinuous improvementcompliance standards
Soft Skills
results-drivenstructured adaptabilityclear communicationcustomer-centricpragmatic problem solvingcollaborationstrategic feedbackrisk managementownershipentrepreneurial mindset