Gradient Labs

Security Engineer

• Lead platform security: Take complete ownership of application, cloud, network, and AI agent security across our platform
• Architect & implement secure & effective platform tooling: Design and implement a comprehensive security framework covering customer-facing products, cloud infrastructure (AWS, Azure, or GCP)
• Embed security in AI: Partner with our AI engineer teams to integrate security best practices into model evaluation and deployment processes
• Automate & tool: Streamline security operations by integrating tooling into CI/CD pipelines
• Continuously improve security posture: Conduct regular audits of our cloud environment, perform penetration testing
• Enable enterprise customer needs: Present and explain our security posture to enterprise clients
• Incident response: Lead security incidents response, ensuring rapid resolution
• Mentor & educate: Mentor other engineers and contribute to establishing a strong security-first culture

Founding Platform & Security Engineer

Brand Designer

• Differentiate Gradient Labs with our visual identity.
• Own design for our website, event branding, social media, digital ads, OOH, sales decks, presentations, and physical goods.
• Work directly in Framer to design and update our website.
• Translate creative concepts into cohesive, high-quality work.
• Flex into product design when needed.
• Deliver high-visibility work that balances creative flair with pixel-perfect execution.
• Keep design files and asset libraries organized.

Growth Marketing

• Take complete ownership of demand generation and pipeline creation from the ground up.
• Design, implement, and optimise the GTM systems necessary to drive reliable pipeline.
• Focus primarily on high-leverage channels like Paid Advertising and Account-Based Marketing.
• Build and manage full-spectrum demand programs to build a consistent, qualified flow of pipeline to Sales.
• Design and scale end-to-end Account-Based campaigns, including targeting, personalised outreach, and retargeting high-value accounts.
• Own the marketing technology stack (Hubspot, Apollo, Clay) and leverage modern GTM automation tools.

Founding Growth Marketer

Artificial Intelligence

• Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
• Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
• Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
• Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., Deflection, quality, CSAT).
• Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
• Collaborate closely with internal AI, Engineering, and Sales teams, acting as the 'voice of the customer' to provide strategic feedback that shapes the product roadmap.
• Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
• Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.

AI Delivery Lead

Account Executive

• Own the full sales cycle for enterprise accounts: generate leads, build pipeline, negotiate and close complex high-value deals
• Expand business within existing accounts by identifying and selling new features and business lines
• Build and nurture long-term relationships with key stakeholders and C-suite executives
• Evangelise Gradient Labs' product via tailored presentations, live demos, and strategic discussions
• Collaborate with product, engineering, marketing, and solutions engineering to ensure customer success and inform the product roadmap
• Define GTM motion, build sales processes, and shape the sales organisation

Enterprise Account Executive

• Company mission: make exceptional customer service the norm using an AI agent that safely handles high-stakes customer support
• Own the full sales cycle for enterprise accounts: generate leads, build pipeline, negotiate and close complex high-value deals
• Expand business within existing accounts by identifying and selling new features and business lines
• Build and nurture long-term relationships with key stakeholders and C-suite executives
• Evangelise the product through tailored presentations, live demos, and strategic discussions
• Collaborate with product, engineering, marketing, and solutions engineering to ensure customer success and influence product roadmap
• Define GTM motion, build sales processes, and set standards for engaging and winning enterprise accounts