Gradient Labs

Product Manager

• Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
• Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
• Guide customers in tailoring and optimizing our AI agent capabilities to solve unique operational challenges and maximize end-user resolution rates.
• Proactively analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value.
• Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
• Collaborate closely with internal AI, Engineering, and Sales teams, acting as the "voice of the customer" to provide strategic feedback that shapes the product roadmap.
• Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
• Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.

Senior Product Manager

Operations

• Ensure Gradient Labs runs smoothly as it grows
• Work directly with the Head of Operations
• Own day-to-day operations execution including invoice management and vendor relationships
• Drive strategic projects and process improvements
• Ensure accuracy in commission calculations and contracts

Operations Generalist

Sales Development Rep

• As a Sales Development Representative, you'll play a critical role in driving market expansion in the Americas/Europe.
• You'll lay the foundation for our sales motion by engaging with prospects across the financial services sector, helping them understand the value of our AI agent through creative, well-researched, and highly personalised outreach.
• Strategic account targeting: partner with Enterprise AEs to prioritise high-conviction accounts across banking, fintech, lending, and insurance.
• Multi-channel prospecting: generate pipeline through cold calling, personalised email, and LinkedIn outreach that lands with C-level buyers.
• AI-powered workflows: operate and tune tools for research, enrichment, sequencing, and signal monitoring so your time goes to the highest-value interactions.
• First impressions: act as the first human touch from Gradient Labs, representing us as a trusted advisor from the opening message.
• Product and market expertise: build real depth in our product, the financial services market, and where AI in customer operations is heading.
• Cross-functional impact: feed sharp field signal back to Marketing, Sales Ops, and Product to compound targeting, messaging, and conversion.
• The craft of sales: develop the skills that take you from BDR to top-performing AE, from discovery to objection handling to stakeholder mapping.

Sales Development Representative

Account Executive

• Own the full sales cycle for community banks, regional banks, and credit unions across the US, from self-generated pipeline through to closing complex, high-value deals.
• Build long-term relationships with COOs, Heads of Customer or Member Experience, and other C-suite stakeholders. Act as a trusted advisor anchored on ROI and operational impact.
• Evangelise Gradient Labs through tailored presentations, live demos, and strategic conversations. Work closely with product and engineering to bring market signal back into the roadmap.
• Partner with marketing, AI Delivery, and the wider team to execute campaigns, streamline the customer journey, and deliver an industry-leading experience.
• Help define our GTM motion, sales processes, and the standard for how we win community and regional financial institutions as the founding US AE for this segment.

Senior Product Manager

Operations Generalist

Sales Development Representative

Enterprise Account Executive – US Financial Institutions