Gradient Labs

Artificial Intelligence

• Own the end-to-end delivery and integration of our AI platform into customer environments, setting the project plan and ensuring a high-quality outcome.
• Conduct deep-dive discovery to define customer objectives, requirements, and the operational landscape needed to successfully deploy the solution.
• Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.
• Proactively analyse performance data to track AI effectiveness, drive continuous improvement, and ensure customers realise measurable value (e.g., Deflection, quality, CSAT).
• Serve as the primary technical interface for customers during pre-sales, assisting with POCs, legal/security due diligence, and managing the seamless transition from trial to implementation.
• Collaborate closely with internal AI, Engineering, and Sales teams, acting as the 'voice of the customer' to provide strategic feedback that shapes the product roadmap.
• Establish scalable, high-quality onboarding and implementation processes that set all customers up for long-term success.
• Manage project risks and governance related to AI deployment, ensuring all solutions meet compliance, security, and responsible AI standards.

AI Delivery Lead

Account Executive

• Own the full sales cycle for enterprise accounts: generate leads, build pipeline, negotiate and close complex high-value deals
• Expand business within existing accounts by identifying and selling new features and business lines
• Build and nurture long-term relationships with key stakeholders and C-suite executives
• Evangelise Gradient Labs' product via tailored presentations, live demos, and strategic discussions
• Collaborate with product, engineering, marketing, and solutions engineering to ensure customer success and inform the product roadmap
• Define GTM motion, build sales processes, and shape the sales organisation

Enterprise Account Executive

• Company mission: make exceptional customer service the norm using an AI agent that safely handles high-stakes customer support
• Own the full sales cycle for enterprise accounts: generate leads, build pipeline, negotiate and close complex high-value deals
• Expand business within existing accounts by identifying and selling new features and business lines
• Build and nurture long-term relationships with key stakeholders and C-suite executives
• Evangelise the product through tailored presentations, live demos, and strategic discussions
• Collaborate with product, engineering, marketing, and solutions engineering to ensure customer success and influence product roadmap
• Define GTM motion, build sales processes, and set standards for engaging and winning enterprise accounts