Graco

Key Account Representative

Graco

full-time

Posted on:

Location Type: Office

Location: Denver • Arizona • Colorado • United States

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Salary

💰 $74,100 - $129,600 per year

About the role

  • Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
  • Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
  • Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.
  • Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.
  • Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.
  • Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
  • Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
  • Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.
  • Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
  • Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
  • Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.
  • Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
  • Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
  • Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.
  • Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.

Requirements

  • Bachelor's degree in business, Marketing, or a related field
  • 3 + years of sales experience with 1 + years of global key account experience
  • Ability to support the development and execution of account strategies and sales plans
  • Basic understanding of sales principles and customer service, with an emphasis on building strong client relationships
  • Solid communication, presentation, and analytical skills; some experience with digital tools and CRM systems
  • Strong team player who works effectively with colleagues at different organizational levels
  • Ability to travel up to 20%-30% travel within North America
  • Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer​
Benefits
  • medical
  • dental
  • stock purchase plan
  • 401(k)
  • tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceaccount strategiessales plansdata analyticsKPI monitoringproposal developmentrevenue growthupsell opportunitiescross-sell opportunitiesaccount performance analysis
Soft skills
communication skillspresentation skillsanalytical skillsrelationship buildingteam collaborationclient engagementproblem-solvingstrategic thinkingcustomer satisfaction focusadaptability
Certifications
Bachelor's degree in businessBachelor's degree in MarketingValid Driver’s License