GR8 Tech

Operations Account Manager

GR8 Tech

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SDLC

About the role

  • Ensure operational support and stable performance of an assigned client portfolio.
  • Act as the primary point of contact for clients, coordinating internal teams to address client needs.
  • Maintain long-term relationships with existing clients.
  • Own operational support for an assigned client portfolio.
  • Act as the main escalation point for clients.
  • Bridge client needs with internal departments.
  • Monitor key performance metrics and report on client performance.
  • Document operational procedures and track development request progress.
  • Identify areas for automation or efficiency improvements within the client journey.
  • Present product updates, upgrades, and new functionality to clients.
  • Coordinate development planning and prioritization of client requests.

Requirements

  • 2–3 years of professional experience, including at least 1 year in the iGaming industry (preferably in Technical Account Management, Project Management, or Client Delivery).
  • Advanced English and fluency in Ukrainian or Russian.
  • Confident user of MS Office tools (Excel, PowerPoint, Word).
  • Basic experience working with CRM and BI tools.
  • Strong communication skills with high emotional intelligence.
  • Ability to work independently and effectively prioritize operational tasks.
  • Analytical mindset with strong problem-solving skills.
  • Familiarity with SDLC processes and task management tools (e.g., Jira, Confluence, Miro).
  • Basic technical understanding of web services and integrations.
  • Experience participating in commercial discussions or entry-level negotiations.
Benefits
  • Benefits Cafeteria — annual budget you allocate to:
  • Sports
  • Medical
  • Mental health
  • Home office
  • Languages.
  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
iGamingTechnical Account ManagementProject ManagementClient DeliverySDLC processesweb servicesintegrationsanalytical mindsetproblem-solving
Soft Skills
communication skillsemotional intelligenceindependenceprioritizationrelationship management