GR8 Tech

Account Manager

GR8 Tech

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

SDLC

About the role

  • Own business and operational support for an assigned client portfolio.
  • Develop existing and new clients into long-term partnerships.
  • Manage commercial and operational issues to ensure smooth service delivery.
  • Support onboarding of newly signed clients.
  • Help clients adopt and use GR8 Tech products effectively.
  • Analyze client performance and product usage.
  • Prepare reports, statistics, and performance summaries.
  • Work with clients to optimize ROI across products.
  • Present product updates, upgrades, and new functionality.
  • Collect client feedback and share it with product and development teams.
  • Work with affiliates, customer service, payments, and development teams.
  • Upsell and cross-sell products or features and document them in CRM.

Requirements

  • 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
  • Advanced English and fluent Ukrainian or Russian.
  • Confident MS Office skills (Excel, PowerPoint, Word).
  • Basic experience with CRM and BI tools.
  • Strong communication skills and high emotional intelligence.
  • Ability to work independently and prioritize operational tasks.
  • Analytical mindset and problem-solving skills.
  • Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
  • Basic technical understanding of web services.
  • Experience in commercial discussions or entry-level negotiation.
  • Experience generating ideas for platform or process improvements.
Benefits
  • Benefits Cafeteria — annual budget you allocate to: Sports
  • Medical
  • Mental health
  • Home office
  • Languages.
  • Paid maternity/paternity leave + monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, emergency time off.
  • Remote-first + tech support + coworking compensation.
  • Team events (online/offline/offsite).
  • Learning culture with internal courses + growth programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
iGaming experienceanalytical mindsetproblem-solving skillsbasic technical understanding of web servicesexperience in commercial discussionsexperience generating ideas for platform improvements
Soft Skills
strong communication skillshigh emotional intelligenceability to work independentlyprioritization skills