Head of Payments Operations
GR8 Tech
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
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Job Level
About the role
- Leading and managing operational teams (Support, Monitoring, Analytics), ensuring seamless day-to-day performance;
- Developing and implementing operational strategies aligned with the overall Payments Gateway vision;
- Driving process optimization, risk management, and compliance within a high-risk industry environment;
- Ensuring automation, efficiency, and scalability of payment operations across multiple jurisdictions;
- Collaborating with Product, Technology, and Compliance teams to deliver operational excellence and support product growth;
- Defining and monitoring KPIs for operational performance, ensuring high service levels and continuous improvement;
- Acting as a key business partner to the Chief Payments Gateway Officer, providing insights and recommendations on operations strategy;
- Building, mentoring, and growing a strong operations team culture focused on accountability and results.
Requirements
- Proven experience (5+ years) in senior operations leadership roles within payments, igaming, fintech or high-risk industries;
- Deep understanding of payment flows, support, monitoring, analytics, risk management in complex environments;
- Strong track record of managing large, cross-functional operational teams;
- Experience working in fast-paced, global, and high-regulation industries;
- Strategic thinker with the ability to translate vision into actionable operational plans;
- Excellent communication, stakeholder management, and leadership skills;
- Ability to work in a dynamic, international setup with multiple time zones and regulatory frameworks.
Benefits
- Sports – gym, yoga, or any activity to keep you active;
- Medical – insurance and wellness services;
- Mental health– therapy or coaching support;
- Home office – ergonomic furniture, gadgets, and tools;
- Languages – courses to improve or learn new skills.
- Parental support with paid maternity/paternity leave and monthly childcare allowance;
- 20+ vacation days, unlimited sick leave, and emergency time off;
- Remote-first setup with full tech support and coworking compensation;
- Regular team events – online, offline, and offsite;
- Learning culture with internal courses, career development programs, and real growth opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational strategiesprocess optimizationrisk managementKPI monitoringpayment flowsanalyticsautomationcompliance
Soft skills
leadershipcommunicationstakeholder managementstrategic thinkingteam buildingmentoringaccountabilityresults-oriented