Grüns

Senior Manager – Subscriber Experience

Grüns

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

About the role

  • Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features
  • Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction
  • Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement
  • Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives
  • Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints
  • Optimize cancellation and save strategies to improve save rate while protecting long-term customer value
  • Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition
  • Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements
  • Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement
  • Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO
  • Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem

Requirements

  • 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
  • Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
  • Comfortable configuring and managing complex subscriber flows inside subscription platforms
  • Experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
  • Strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
  • Experience improving subscription retention, cancellation flows, or subscriber engagement
  • Comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
  • Understands the economics of subscription businesses and how retention programs influence long-term growth
Benefits
  • Competitive equity packages
  • Comprehensive set of benefits designed to support the well-being, growth, and balance of our team
  • Health insurance
  • Generous PTO
  • Free Grüns subscriptions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
subscription growthretentionlifecycle managementloyalty programsmonetizationcohort analysisretention metricsLTV modelingsubscriber engagementsubscriber flows
Soft Skills
analytical mindsetcross-functional collaborationstrategic thinkingproblem-solvingcustomer engagementcommunicationoptimizationproject managementteamworkleadership