GPS Group Peer Support

Partnership Manager

GPS Group Peer Support

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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About the role

  • Serve as the primary point of contact for a portfolio of partner organizations.
  • Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders).
  • Maintain regular communication and check-ins to ensure engagement and satisfaction.
  • Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings.
  • Ensure a smooth transition from signed agreement to program launch.
  • Set clear expectations and next steps with each partner.
  • Monitor participation and engagement across programs.
  • Proactively identify and address challenges or barriers to participation.
  • Coordinate with the Program Experience team to ensure high-quality delivery.
  • Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments).
  • Introduce relevant GPS offerings based on partner needs.
  • Support renewal and continued engagement efforts.
  • Ensure timely completion of required reporting, including MASStrong quarterly reports.
  • Track and document partner activity, outcomes, and feedback.
  • Follow up consistently and confidently to ensure deadlines are met.
  • Maintain accurate and up-to-date records in HubSpot.
  • Document all interactions, next steps, and partnership status.
  • Ensure every account has a clear plan and upcoming actions.

Requirements

  • 3–7+ years of experience in account management, partnerships, customer success, or related roles.
  • Strong relationship-building and communication skills.
  • Highly organized with excellent follow-through.
  • Comfortable managing multiple partners and priorities simultaneously.
  • Ability to be both supportive and assertive when needed (e.g., following up on deadlines).
  • Experience using CRM systems (HubSpot preferred).
  • Preferred: Experience working with healthcare organizations, nonprofits, or public sector partners.
  • Familiarity with training programs, workforce development, or group-based services.
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successpartnershipsreportingtrackingdocumentation
Soft Skills
relationship-buildingcommunicationorganizationfollow-throughmulti-taskingsupportivenessassertiveness