GPS Group Peer Support

Account Manager

• Own and manage the full partnerships pipeline in HubSpot
• Lead discovery calls, shape partnership opportunities, and close small-to-mid-sized deals
• Oversee the full lifecycle of partner relationships from onboarding through renewal
• Hire, train, and manage Partnership Managers over time
• Own the structure, usage, and integrity of HubSpot for partnerships and pipeline tracking
• Partner with the CMO to align marketing efforts with pipeline needs and target segments.

Director of Partnerships – Client Success

• Serve as the primary point of contact for a portfolio of partner organizations.
• Build strong, trust-based relationships with key stakeholders (e.g., program leads, administrators, clinical leaders).
• Maintain regular communication and check-ins to ensure engagement and satisfaction.
• Lead onboarding for new partners, including kickoff meetings and alignment on goals, timelines, and program offerings.
• Ensure a smooth transition from signed agreement to program launch.
• Set clear expectations and next steps with each partner.
• Monitor participation and engagement across programs.
• Proactively identify and address challenges or barriers to participation.
• Coordinate with the Program Experience team to ensure high-quality delivery.
• Identify opportunities to expand partnerships within organizations (additional groups, trainings, departments).
• Introduce relevant GPS offerings based on partner needs.
• Support renewal and continued engagement efforts.
• Ensure timely completion of required reporting, including MASStrong quarterly reports.
• Track and document partner activity, outcomes, and feedback.
• Follow up consistently and confidently to ensure deadlines are met.
• Maintain accurate and up-to-date records in HubSpot.
• Document all interactions, next steps, and partnership status.
• Ensure every account has a clear plan and upcoming actions.