LMS Support Specialist
GP Strategies Corporation
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Administer and support Bridge LMS environments, ensuring platform stability, data integrity, and secure access.
- Configure and support SSO integrations (SAML/OAuth-based), including user authentication, role mapping, and permissions.
- Manage daily data feeds and automated user provisioning via API-based or file-based integrations.
- Configure and troubleshoot webhooks and APIs to enable real-time data exchange between the LMS and external systems.
- Serve as the first line technical support for client LMS administrators, with a focus on integration-related issues.
- Train and guide clients on LMS configuration, user management, permissions, and best practices.
- Upload, publish, test, and troubleshoot eLearning content (SCORM/AICC) within the LMS.
- Track and resolve support cases using CRM/issue‑tracking systems, including detailed documentation of technical issues and resolutions.
Requirements
- Bachelor’s degree or equivalent experience.
- 2+ years of hands‑on LMS administration experience in a production environment.
- Demonstrated experience with:
- SSO implementations (SAML, OAuth, or similar)
- APIs and webhooks
- Automated user provisioning and daily data feeds
- Experience supporting enterprise clients in a customer-facing technical role.
- Strong analytical, troubleshooting, and root‑cause analysis skills.
- Excellent written and verbal communication skills.
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LMS administrationSSO implementationsSAMLOAuthAPIswebhooksautomated user provisioningdata feedseLearning contentSCORM
Soft Skills
analytical skillstroubleshootingroot-cause analysiswritten communicationverbal communication
Certifications
Bachelor's degree