Operations

• Support the Member Marketing team in delivering a consistent, high-performing experience across GOVX’s member-facing channels including email, SMS, and homepage placements (organic and paid).
• Execute the marketing process for partners purchasing placements on GOVX's web and email platforms; assist with launching, tracking, and reporting on placement opportunities.
• Learn and master GOVX systems and tools supporting key channels: promotional email, transactional email and journeys, SMS, GOVX homepage and landing pages, personalization engine, project management tools.
• Work closely with Partner Success, Brand Partnership Managers, Member Marketing, and the Creative Team to ensure alignment and seamless campaign execution.
• Support campaign scheduling and cross-channel calendar coordination with the Lifecycle Marketing and Campaign Marketing teams.
• Coordinate Marketing Services contract detail tracking to enable timely campaign delivery and support Finance and Executive teams with revenue recognition and forecasting insights.
• Partner with Accounting to improve billing timing and payment challenges.
• Serve as the Marketing Services main point of contact for internal teams during campaign planning and execution.
• Provide detailed reports on KPIs, offering insights on campaign effectiveness and potential improvements.
• Create one-pagers and decks to present purchasable placements to partners.
• Create and manage campaign requests and workflows in the GOVX project management system to ensure deadlines are met.
• Document and optimize standard operating procedures (SOPs) for Marketing Services processes.
• Required to report to the GOVX office a minimum of three days per week; core business hours 9:30 a.m. – 2:30 p.m.

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