GovX

DevOps Engineer

• Maintain scalable, secure, and reliable cloud services ensuring reliable system operations within Service Level Objectives.
• Implement and manage monitoring, alerting, and observability systems using Prometheus, Grafana, and Azure Monitor to proactively identify and resolve issues.
• Develop and maintain automation scripts and tools in PowerShell, Bash, and C# to improve deployment efficiency, system reliability, and developer productivity.
• Create, refine, and maintain detailed runbooks for production systems to ensure consistent operational procedures and effective incident response.
• Define and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets to measure and maintain system reliability.
• Collaborate with software engineers and automation engineers to integrate reliability practices into CI/CD pipelines using Azure DevOps.
• Design and implement intelligent alerting strategies that ensure high signal-to-noise ratios and enable rapid triage of critical issues.
• Participate in incident response, post-incident reviews, and blameless root cause analysis to drive continuous improvement of system reliability and uptime.
• Contribute to deployment strategy evolution, including blue-green and canary deployments, to minimize downtime and release risk.
• Collaborate closely with Automation Engineers to enhance automated validation and testing of production environments.
• Monitor system health, capacity, and performance, providing data-driven insights and recommendations for optimization.
• Conduct chaos engineering experiments and resilience testing to proactively identify and address system weaknesses.
• Develop and maintain disaster recovery and business continuity plans, including regular failover testing.
• Participate in the on-call rotation for platform services, ensuring high availability and rapid incident resolution.
• Proactively monitor and respond to production support tickets and alerts within established SLA timeframes, delivering first-level diagnosis, troubleshooting, and escalation as needed to maintain system reliability
• Continuously improve incident response playbooks and reduce Mean Time to Recovery (MTTR).
• Participate in sprint planning, stand-ups, and retrospectives to ensure alignment with development and operational objectives.
• Identify opportunities to improve resiliency, reduce toil, and strengthen the reliability culture across the engineering organization.
• Collaborate with security and compliance teams to ensure infrastructure meets regulatory and security standards.
• Support cost optimization efforts by monitoring cloud resource usage and recommending efficiency improvements.
• Explore and integrate AI/ML-based observability tools for predictive monitoring and anomaly detection.

Senior Site Reliability Engineer

Operations

• Support the Member Marketing team in delivering a consistent, high-performing experience across GOVX’s member-facing channels including email, SMS, and homepage placements (organic and paid).
• Execute the marketing process for partners purchasing placements on GOVX's web and email platforms; assist with launching, tracking, and reporting on placement opportunities.
• Learn and master GOVX systems and tools supporting key channels: promotional email, transactional email and journeys, SMS, GOVX homepage and landing pages, personalization engine, project management tools.
• Work closely with Partner Success, Brand Partnership Managers, Member Marketing, and the Creative Team to ensure alignment and seamless campaign execution.
• Support campaign scheduling and cross-channel calendar coordination with the Lifecycle Marketing and Campaign Marketing teams.
• Coordinate Marketing Services contract detail tracking to enable timely campaign delivery and support Finance and Executive teams with revenue recognition and forecasting insights.
• Partner with Accounting to improve billing timing and payment challenges.
• Serve as the Marketing Services main point of contact for internal teams during campaign planning and execution.
• Provide detailed reports on KPIs, offering insights on campaign effectiveness and potential improvements.
• Create one-pagers and decks to present purchasable placements to partners.
• Create and manage campaign requests and workflows in the GOVX project management system to ensure deadlines are met.
• Document and optimize standard operating procedures (SOPs) for Marketing Services processes.
• Required to report to the GOVX office a minimum of three days per week; core business hours 9:30 a.m. – 2:30 p.m.

Senior Site Reliability Engineer

Marketing Operations Coordinator