GovPilot

Customer Success Manager

• Build and maintain strong relationships with an assigned portfolio of customers
• Serve as the main point of contact for day-to-day inquiries and support needs
• Monitor product usage and customer engagement to identify risks and opportunities
• Conduct regular check-ins and training sessions to support adoption and satisfaction
• Partner with internal teams (Support, Product, Onboarding) to address customer needs
• Track customer activity and maintain accurate notes in CRM systems
• Support renewals by ensuring customers see ongoing value in GovPilot’s platform

Customer Success Associate

Revenue Operations

• Own the end-to-end revenue strategy for the company.
• Build a predictable, metrics-driven go-to-market engine designed for rapid growth.
• Directly manage a small, high-output team of AEs and Marketing talent, coaching them to exceed targets.
• Implement structured sales processes for lead qualification, forecasting, pipeline velocity, and closing.
• Oversee demand generation campaigns, ABM efforts, and brand strategy to drive top-of-funnel growth.
• Optimize HubSpot CRM and Marketing Hub for automation, visibility, and reporting accuracy.
• Collaborate with Customer Success to maximize expansion and minimize churn.
• Develop sales playbooks, KPIs, and dashboards to ensure accountability and scalability.
• Hire, develop, and lead future Sales and Marketing talent as the team expands.

Customer Success Associate

Chief Revenue Officer