GovCIO

Engineer

• Provide operational support for Zscaler product suite
• Configure and tune systems for optimization
• Troubleshoot complex networking issues
• Ensure compliance with security standards
• Collaborate with teams for integration
• Develop and maintain technical documentation
• Train and mentor internal teams

Senior Zscaler Engineer

• Engineer, maintain, and optimize Citrix Virtual Apps and Desktops (XenApp/XenDesktop) environments
• Support enterprise VDI platforms in government or regulated environments
• Design and implement automation for VDI provisioning, configuration, and lifecycle management
• Develop and maintain scripts and automation for system creation in Citrix and AWS environments
• Integrate and support VDI solutions with Microsoft Endpoint Configuration Manager (MECM) for imaging, patching, application deployment, and compliance
• Administer and troubleshoot Windows desktop and server operating systems used in virtual desktop environments
• Support hybrid architectures integrating on-premises infrastructure with AWS services
• Perform advanced troubleshooting across OS, application, virtualization, network, and storage layers
• Performance capacity and usage reporting to make recommendations for optimization and planning
• Apply security hardening, access controls, and compliance requirements aligned with government standards
• Create and maintain technical documentation, SOPs, and system diagrams
• Participate in change management, patch cycles, and system sustainment activities

Senior Virtual Desktop Engineer

Security Engineer

• Design, implement, and operate next-generation firewall and web security proxy solutions, ensuring secure, high-availability network operations across data centers and nationwide field locations
• Design, implement, and maintain Palo Alto Networks next-generation firewall solutions, including security policies, NAT, VPNs, threat prevention, URL filtering, and decryption
• Engineer and support Cisco routing and switching infrastructure across LAN/WAN environments
• Design and maintain secure network architectures incorporating firewalls, web proxies, VPNs, and access control technologies
• Deploy, configure, and support McAfee Web Security Proxy (Web Gateway) to enforce web filtering, malware protection, and acceptable use policies
• Integrate firewall and proxy solutions with authentication systems (Active Directory, LDAP, RADIUS, TACACS+)
• Monitor security platforms for threats, performance issues, and policy violations
• Analyze logs and alerts to identify security incidents and implement mitigation strategies
• Perform configuration reviews, rulebase optimization, and security hardening

Master Network Engineer – Security Infrastructure

Scrum Master

• Acts as a servant-leader for an Agile team, ensuring they follow Scrum practices while also helping them overcome obstacles and improve continuously.
• Facilitates team meetings, removes impediments to progress, coaches the team on Agile principles, and helps the product owner find techniques for effective product backlog management in Atlassian Jira.
• Facilitates and guides the team in adopting and implementing the Scrum framework.

Manager

• Gathers information concerning the capabilities of Company products; investigates the technical capabilities of Company products and competing equipment and/or solutions; stays abreast of developments in hardware and software.
• Generates quantifiable requirements based on customer description, system planning and design, and ensures requirements comply through formal verification methods.
• Translates high level product development strategies into network and system requirement specifications and works with other engineering disciplines to develop lower level detailed implementation requirements.
• Establishes and coordinates development of standards, practices, and procedures as related to the network and system development.
• Designs interfaces and brings network and system elements together so they work as a whole.
• Assesses performance using evaluation criteria and technical performance measures.
• Customer liaison and support for business development activities and to understand and shape requirements.
• Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
• Participates in system conceptual design and documentation of the design concepts.
• Installs all new hardware, systems, and software for networks.
• Designs, creates, and builds network services, equipment and devices.
• Generates system level requirements verification procedures and customer acceptance test procedures.
• Monitors system performance and implements performance tuning.

Mainframe Manager

Analyst

• Provide support for CM/ECF
• Utilize ITSM tool to create or track issues/requests
• Provide timely updates to tickets
• Perform remote troubleshooting
• Determine the best solution based on the issue and details provided by user
• Properly escalate unresolved queries to the next level of support
• Ensure proper recording, documentation, and closure for each issue
• Follow up with users, provide feedback and see problems through to resolution
• Preserve and grow the knowledge base for supported applications
• Review and provide recommendations regarding application instructional or procedural documentation

Service Desk Analyst

Product Manager

• Serve as the primary technical owner for AI-enabled clinical products from pilot through readiness assessment.
• Maintain a comprehensive understanding of AI system behavior within clinical workflows and environments.
• Ensure AI products meet defined clinical and technical readiness and reliability standards prior to broader deployment.
• Validate configuration, access, and workflow prerequisites for AI-enabled technologies.
• Identify technical risks or readiness gaps and recommend mitigation actions.
• Oversee integration validation and technical testing activities performed by technical testing teams.
• Lead technical root cause analysis for integration, configuration, or infrastructure-related issues.
• Develop and maintain technical readiness documentation, validation summaries, and risk assessments.

Clinical AI Integration and Technical Readiness Product Manager

Customer Support

• Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies

Customer Service Representative

IT Support

• Support advanced development, engineering, and support of the DCN
• Consult and advise AO, DTS, and local court IT staff on critical IT network architecture decisions and issues by conducting industry research, performing Analysis of Alternatives studies
• Create, maintain, and update deliverables including Network Requirements Documents, Network Topology Diagrams, Network Design Documents, Capacity Planning Analyses, and Quality of Service (QoS) Design Specifications
• Design end-to-end enterprise network architectures (LAN, WAN, SD-WAN, data center, cloud, and edge)
• Define network standards, reference architectures, and design patterns
• Lead network segmentation, zero-trust, and defense-in-depth strategies
• Architect high-availability, disaster recovery, and resiliency solutions
• Lead SD-WAN, cloud connectivity (AWS, Azure, ExpressRoute, Direct Connect), and network transformation initiatives
• Evaluate emerging technologies and vendors; perform technical trade studies
• Develop long-term network roadmaps aligned with business and security objectives
• Support legacy network migration and technical debt reduction
• Integrate security controls including firewalls, IPS/IDS, DNS security, and network monitoring
• Collaborate with cybersecurity teams on compliance (FISMA, NIST, Zero Trust)
• Ensure architectures meet audit, compliance, and accreditation requirements

Senior Enterprise Architect – CHNO Infrastructure

DevOps Engineer

• The CI/CD engineer is responsible for designing, building, testing, and maintaining the continuous integration and continuous delivery pipelines for software development.
• Write automations and workflows utilizing GitHub Actions to integrate different components of full CI/CD pipeline like Terraform, Trivy, Megalinter, and ServiceNow.
• Utilize tools like GitHub, GitHub Actions, ArgoCD, and other CI/CD technologies to develop and manage pipelines.
• Develop infrastructure design patterns and deploy infrastructure as a code with tools like Terraform and Ansible.
• Design and lead implementation of solutions in Cloud Service Providers (CSP) like AWS, GCP and Azure and On-Prem.
• Utilize container registries such as Artifactory, GHCR, and CSP registries and support base container images.
• Support Kubernetes Clusters, including AKS, GKE, EKS, ROSA & Rancher.
• Collaborate with development and operations teams to understand their needs and create a pipeline that meets their requirements their key areas.
• Advise and oversee the process Improvement initiatives and IT requirements related to all aspect of application’s CI/CD pipelines.
• Automate security processes, such as vulnerability scanning, testing, and monitoring.
• Troubleshoot and resolve incidents and implement changes and act as escalation resource for Operations team.
• Mentor and transfer knowledge and less experienced team members.
• Document process and procedures.
• Prioritize and schedule projects/tasks based at the direction of Postal leadership.

CI/CD Engineer

Financial Planning and Analysis

• Provide strategic/programmatic guidance and portfolio management to stakeholders
• Participate in budget formulation and execution processes
• Provide briefings and guidance to senior internal and external stakeholders
• Develop and use relevant costing data and program analysis techniques to capture financial savings in support of client mission and strategic direction
• Capture and/or create required budget requirements, conduct analysis of portfolio/product focused issues, and lead resolution activities as defined by the program outcome objectives
• Develop financial management recommendations and associated deliverables (white paper, issues paper, risk assessment, etc.)
• Analyze candidate projects the ensure they are appropriately justified, prioritized and structured to yield the expected business value identified
• Assist in all aspects of Multi-Year Planning (MYP) activities
• Work with stakeholders to coordinate Budget Formulation exercises
• Develop leadership briefings to elicit budget or project issue identification, project risks and/or technical issues
• Monitor execution year budget figures, ensuring all funds are obligating on time
• Lead analysis of budgetary needs, execution of new requirement, and response to budget alignment with mission needs
• Work with all team members to analyze changes in requirements and recommend the most expedient solutions in a timely manner
• Leverage advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative
• Leverage excellent presentation development skills to prepare meeting agendas and synthesize complex information into succinct visualizations using tools such as PowerPoint.

Senior Financial and Budget Analyst

Architect

• Establishes and maintains IT governance frameworks that align software engineering practices with VA enterprise standards.
• Leads Architectural Review Boards (ARB) to vet technical designs and ensure compliance with established organizational policies.
• Audits existing technical workflows to identify gaps in governance and proposes automated enforcement solutions.
• Designs end-to-end architectural solutions for complex software and data systems.
• Translates high-level business requirements into detailed technical specifications for engineering teams.
• Synthesizes complex technical challenges into executive-level briefings for management and non-technical stakeholders.
• Serves as the primary bridge between project leadership and deep-tier technical developers to ensure alignment.
• Leads the development of data models and software frameworks that align with VA enterprise standards.
• Collaborates with cybersecurity teams to ensure "Security by Design" across all architectural layers.
• Evaluates emerging technologies and provides proof-of-concept demonstrations for potential adoption.
• Drives technical roadmaps for software modernization and data migration efforts.
• Mentors senior developers and engineers on architectural best practices and design patterns.
• Oversees the integration of disparate data sources and middleware components across the portfolio.
• Conducts architectural reviews and approves technical design documents for major system components.
• Proactively identifies technical debt and proposes remediation strategies to leadership.
• Ensures scalability and performance optimization in cloud-native application designs.
• Facilitates technical workshops to resolve cross-functional engineering bottlenecks and design conflicts.
• Participates in the full Software Development Life Cycle (SDLC) using Agile and DevSecOps methodologies.

IT Architect

QA Engineer

• Designs, develops, and implements testing methods and equipment to ensure that the product will perform to specifications.
• Plans and arranges the labor, schedules, and equipment required for testing and evaluating the product.
• Designs test cases for test plans and creates test scenarios in which tests are carried out.
• Compiles data, defines required changes and reports defects and problems that occurred during the test process.
• Implements and participates in the walkthrough of the product.
• Automated testing may be used for leveling based on hiring manager discretion.
• Consults with the development and/or requirements team to coordinate and test applications.
• Performs analysis, diagnostics and preliminary evaluations of products.
• Develop testing procedures.
• Develops test plans, scripts, scenarios, functional tests, regression tests, and deployment tests.
• Implements the testing processes and ensures all test activities follow those processes.
• Produces reports on each test activity and tracks test metrics.
• Monitors for continual test process improvement through failure analysis, throughput analysis, yield analysis, and report to management periodically.

Quality Assurance Tester – Automation

Technical Writer

• Writes, rewrites, and/or edits technical documents related to the software development lifecycle
• Acquires subject knowledge by interviewing product developers and technical stakeholders
• Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts
• Translates complex data into user-friendly text for publications
• Develops cataloging systems, and maintains records, files, and archiving of information for publications
• Assists in preparing material for technical seminars and business forums

Systems Engineer

• The Data Infrastructure Operations Lead for Genomic workloads will be the Infrastructure & Data Center Architect/Lead and will provide technical leadership and oversee / maintain data center operations for genomic workloads requiring HPC, Imaging, and AI-Large Language Models (LLM).
• The candidate will be able to architect, design, develop and implement enterprise and cloud-based infrastructure and platform solutions.
• As a technical leader, you will work on complex infrastructure problems spanning on-premises and cloud and be able to create innovative solutions to provide a seamless experience for researchers.
• You will be able to lead, design and build data centers for next generation computing capabilities.
• You will also be able to perform routine system administration tasks, troubleshooting high availability systems, log data, optimize performance, deploy GPU and implement automation techniques.