This role blends user experience design, visual design, and strategic communications, helping translate complex technology and AI initiatives into clear, engaging digital and visual experiences that support VA’s mission of improving Veterans’ lives through better software and technology.
The designer will support PDS, OCTO and CAIO leadership and product teams by developing website designs, digital experiences, visual storytelling, and communications materials that strengthen VA’s technology and AI brand presence, improve clarity of technical initiatives, and enhance how innovation is communicated across the organization and to external audiences.
The successful candidate will thrive in a fast-paced, mission-driven environment, balancing multiple priorities while delivering polished design assets that support leadership communications, digital products, and strategic initiatives.
Design and maintain modern, user-focused web experiences across PDS, OCTO and CAIO digital properties, including SharePoint and public-facing sites.
Support website redesign and content organization to improve usability, accessibility, and engagement.
Translate complex technical data and program metrics into compelling visualizations that support leadership decision-making and public communication.
Create dashboards, charts, infographics, and visual summaries that communicate impact, outcomes, and innovation across key VA initiatives.
Collaborate with portfolio leads, product managers, and stakeholders to design user-centered digital experiences.
Conduct user research and apply insights to improve workflows, interfaces, and digital tools.
Ensure all designs meet Section 508 accessibility requirements and align with the VA.gov Design System where applicable.
Work closely with PDS Front Office, OCTO and CAIO leadership, communications teams, and product teams to support evolving priorities.
Participate in Agile workflows, design reviews, and stakeholder discussions to iterate quickly and deliver high-quality solutions.

Requirements

Bachelor's with 8+ years (or commensurate experience)
7+ years of professional design experience
5+ years of UI/UX design experience
Strong portfolio demonstrating digital design, visual storytelling, and UX/UI work
Experience designing websites, digital experiences, and communications materials
Experience with design and prototyping tools such as InDesign, Adobe Creative Cloud, Figma, Sketch, or similar
Experience creating data visualizations and visual communications for technical or executive audiences
Understanding of Section 508 accessibility standards
Strong communication skills with the ability to translate complex technical concepts into clear visuals and narratives.

Benefits

Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UI designUX designdigital designvisual storytellingdata visualizationwebsite designcontent organizationuser researchAgile methodologiesaccessibility standards

Soft Skills

strong communicationcollaborationprioritizationadaptabilityproblem-solving

Certifications

Bachelor's degree