Tier 3 Data Quality Help Desk Analyst
GovCIO
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $90,000 per year
Tech Stack
About the role
- Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff
- Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fixes
- Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages
- Develop help desk process documentation
- Develop help desk knowledge artifacts
- Prepare, generate, and submit weekly Help Desk Report
- Perform reviews of end user and help desk training documentation
- Maintain project, data center, and help desk documentation, including knowledge-based articles
Requirements
- Bachelor's with 2 - 5 years of experience, 8 years of relevant experience may be substituted for education
- Bachelor’s degree in business or technical discipline
- Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow
- Good communications, analytical, and writing skills
- Ability to work independently within a team-oriented environment.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
help desk ticket resolutionprocess documentationknowledge artifacts developmentend user training documentation reviewdata center documentation
Soft Skills
communication skillsanalytical skillswriting skillsindependent workteam collaboration