GoTo

Senior Retention Analyst

GoTo

full-time

Posted on:

Location Type: Remote

Location: Florida • Missouri • United States

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Job Level

Senior

About the role

  • Own the end-to-end renewal forecasting process.
  • Architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision.
  • Provide forward-looking analysis to inform financial planning and strategic decision-making.
  • Analyze retention metrics and trends for designated SaaS product lines.
  • Deliver timely, actionable insights to Retention Analytics and Customer Retention Leaders, collaborating with stakeholders across teams and management levels.
  • Own weekly pacing updates and monthly/quarterly reviews.
  • Conduct deep-dive variance analysis, identifying root causes behind retention performance vs. targets.
  • Anticipate the next logical questions and proactively deliver recommendations that influence business strategies.
  • Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure the accuracy and timeliness of all reporting.
  • Navigate large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows.

Requirements

  • Bachelor’s degree in Finance, Business, Economics, or a related field; advanced degree a plus.
  • 5+ years’ experience in FP&A, or similar financial analysis roles, preferably in SaaS or subscription-based business models.
  • Expert level financial modeling and data manipulation.
  • Exceptionally self-motivated, detail-oriented, and intellectually curious, with a demonstrated ability to handle ambiguity and high workload in a fast-paced environment.
  • Advanced strategic thinking and problem-solving skills; comfortable working with abstract concepts and fragmented data to create actionable recommendations.
  • Ability to work effectively and seamlessly within teams and across departments, communicating complex concepts to both technical and non-technical audiences.
Benefits
  • Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
  • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
  • Tuition and reading reimbursement programs to support your continuous learning and professional growth
  • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
  • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial modelingdata manipulationforecast modelsretention metrics analysisvariance analysisdata reconciliationanalytics workflowsSaaS product analysischurn analysisretention outcomes analysis
Soft Skills
self-motivateddetail-orientedintellectually curiousstrategic thinkingproblem-solvingcommunicationcollaborationability to handle ambiguityability to work under high workloadability to communicate complex concepts
Certifications
Bachelor’s degree in FinanceBachelor’s degree in BusinessBachelor’s degree in Economicsadvanced degree