Senior System Analyst
Leadex Systems
Microservices
Product Manager, Sales Tooling and Support
GoTo Group
full-time
Posted on:
Location Type: Office
Location: Jakarta • 🇮🇩 Indonesia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Microservices
About the role
- Define and execute the product strategy for Merchant Support and a Unified Sales Tooling platform, balancing quick wins with transformational capabilities across all functional layers
- Translate field sales and merchant support pain points into actionable product features, from SE check-ins and territory management to streamlined workflows and chatbot-enabled issue resolution
- Establish comprehensive PRDs for complex integrations with existing systems (authentication, merchant databases, financial systems, communication platforms) whilst managing technical trade-offs between extending vs. building new
- Collaborate intensively with multiple departments (Sales, Sales Excellence, Finance, Tax, Data, Marketing, Care Units) to ensure the platform meets diverse stakeholder needs and drives organisational alignment
- Lead phased rollout strategy and drive adoption through change management initiatives, working with regional champions and conducting regular field visits to understand SE workflows
- Define and monitor success metrics including sales productivity, merchant onboarding efficiency, revenue per merchant, CSAT, and issue resolution time, using data to continuously improve the platform and drive automation
- Make critical build vs. buy decisions and architectural choices that optimise for cost efficiency whilst ensuring scalability and performance for our growing field force and merchant base
Requirements
- Proven track record of delivering complex, multi-stakeholder platforms from 0 to 1, with experience in phased rollouts and change management for large-scale deployments
- Strong technical acumen to engage with engineering on mobile-first development, offline-capable applications, API integrations, and microservices architecture
- Deep understanding of field sales operations, territory management, and sales force automation, combined with a data-driven mindset for analytics and performance management
- A BA/BS degree or equivalent practical experience with at least 4-6 years of product management experience; 2+ years building field sales, CRM, enterprise platforms, or merchant experience is a plus
- Exceptional stakeholder management skills to align multiple departments with a unified vision, with the ability to balance build vs. buy decisions and evaluate enterprise platforms
- Understanding of Indonesian field sales dynamics, merchant ecosystems, and fintech products, with a willingness to spend significant time in the field with sales teams
- Fluent in Bahasa Indonesia and English, with experience in presenting to senior leadership and translating business needs into technical requirements
- Nice to have: Experience with gamification and sales incentive systems; knowledge of GIS/mapping technologies for territory management; background in fintech or payment products with understanding of regulatory requirements, including KYC and financial services compliance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product strategyphased rolloutschange managementmobile-first developmentAPI integrationsmicroservices architecturedata-driven analyticssales force automationCRM platformsfinancial systems
Soft skills
stakeholder managementorganizational alignmentcommunicationcollaborationproblem-solvingcritical thinkingadaptabilityleadershippresentation skillsinterpersonal skills
