GoSpooky

Operations

• Managing the daily setup and maintenance of our core tools (Productive and Airtable)
• Ensuring rate cards are updated, project templates are correct, and new employees are properly set up
• Acting as the first line of defense for data accuracy
• Checking weekly timesheets for completion and ensuring time is logged correctly
• Actively chasing team members for missing inputs, escalating to the Resource Manager when senior staff consistently drops the ball
• Ensuring the administrative machine runs smoothly, while the Resource Manager books the freelancers
• Handling the onboarding of new talent, managing contracts, and ensuring NDAs and paperwork are signed and stored before any work begins
• Keeping our freelancer database (the Flexible Layer) up-to-date with current rates, portfolios, and availability, turning it into a highly usable asset for the planning team
• Monitoring sick leave, holidays, and compensation days
• Proactively informing the Resource Manager and Project Leads of any absences so they can adjust the capacity puzzle in real-time
• Setting up and maintaining operational dashboards to track key metrics (like billability) for the Unit Leads
• Additionally, assisting in updating the 'GoSpooky operational policies' and playbooks, ensuring knowledge is documented and accessible
• Identifying inefficiencies in existing processes, proposing workflow improvements, and supporting the rollout of new (AI) automations for administrative tasks

Operations Coordinator

Performance Marketing

• Executing end to end creator campaigns and ambassador programs across assigned clients
• Developing, presenting and executing creator-led campaigns across assigned clients, with guidance and supervision where needed
• Setting creator criteria and sourcing creators that match brand and creative
• Coordinating with creators, clients and internal team to deliver content that is on brief, on time and within budget
• Analysing creator content performance, providing data & learnings and driving next steps for improvement
• Providing input for creator budget breakdowns that align with campaign objectives, and owns creator administration & invoicing
• Providing insights on creators and latest trends to drive proactive ideation and cross-craft collaboration

Creator Campaign Manager, Dutch Speaking

Project Manager

• Support Project Managers with daily operations across multiple client accounts
• Assist in organizing shoots, including sourcing props and coordinating logistics
• Manage and coordinate incoming traffic requests
• Source and coordinate models and locations for productions
• Handle logistics such as sending packages and products to creators
• Prepare meetings, take notes, and ensure clear follow-ups and reporting
• Manage product deliveries and maintain an organized stock system

Operations Coordinator

Creator Campaign Manager, Dutch Speaking

Project Manager Intern