Customer Support Agent
Gorgias
full-time
Posted on:
Location Type: Hybrid
Location: Buenos Aires • 🇦🇷 Argentina
Visit company websiteSalary
💰 $21,100 - $23,300 per year
Job Level
JuniorMid-Level
About the role
- Help clients with questions on product usage and troubleshoot issues
- Assist in client setup, fine-tuning, and troubleshooting of AI Agent
- Understand customer goals through data and feedback analysis
Requirements
- At least 2 years of previous experience in B2B customer support
- Fluent in both oral and written English
- Fast learner with ability to manage several support tickets
- Comfortable with video calls
- E-commerce knowledge is a big plus
- Understanding of LLMs and writing clear prompts
- Working with APIs or in SaaS industry is a plus
- Passion for technology and exceptional support
Benefits
- Premium AI tools access
- Annual learning and development budget
- Inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysistroubleshootingAI Agent setupprompt writingAPIsSaaS
Soft skills
customer supportcommunicationfast learnermultitaskingvideo call proficiency