Gorgias

Senior Machine Learning Engineer

Gorgias

full-time

Posted on:

Origin:  • 🇫🇷 France

Visit company website
✨ AI Apply
Manual Apply

Job Level

Senior

Tech Stack

BigQueryGoogle Cloud PlatformKubernetesPythonTerraform

About the role

  • Develop, refine, and enable the AI Agent to automatically address and resolve shopper requests for merchant clients
  • Own feedback, observability, and continuous training of deployed solutions/models (HuggingFace, Vertex, Comet ML, multiple LLM providers, PromptLayer)
  • Work on Generative Agents, Recommender systems, and Knowledge graphs
  • Solve product-facing problems with classical NLP and/or with LLMs
  • Build clear tech specs and implement domain-driven design solutions that scale
  • Maintain services (FastAPI) and cron jobs (Kubeflow)
  • Own development lifecycle (Terraform permissions, test coverage of 80%, CI/CD, k8s, Datadog, PagerDuty)
  • Collaborate cross-functionally to provide Machine Learning as a service within Gorgias
  • Maintain ML team data pipeline (BigQuery and DBT)
  • Analyze post-release performance and identify improvements for next iterations

Requirements

  • 5 years of proven track record in Machine Learning (NLP/HuggingFace/Math), software design (DDD) and developing & maintaining APIs and batch jobs (FastAPI/kubeflow/DBT)
  • Familiarity with LLM life cycle, text-to-speech, speech-to-text, reinforcement learning and vision (plus)
  • Proficiency in Python and familiarity with engineering tools and frameworks
  • Familiarity with GCP (plus)
  • Excellent written and verbal communication skills in english
  • Masters degree in STEM (science, technology, engineering and mathematics) or a related field
  • Ability/willingness to be based in or relocate to Paris and commit to hybrid work (see application form)
  • Legal authorization to work in the job location (see application form)