Gopuff

Delivery Operations Specialist

Gopuff

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Pennsylvania • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Monitor the flow of W2 driver applicants, and troubleshoot their experience where possible, all the way through onboarding to first delivery.
  • Manage the rosters of our W2 driver locations, including ensuring sufficient capacity, removing inactive drivers, and ensuring that progressive discipline policies are followed and administered correctly.
  • Work collaboratively with HR/HRIS/IT to ensure technical integrations necessary to support the W2 driver program are working effectively, or to troubleshoot when necessary.
  • Work collaboratively with W2 Site leaders to assist them in the management of their roster of W2 drivers.
  • Serve as the main POC to driver support for support inquiries related to W2 drivers specifically.
  • Identify opportunities for process improvement within the W2 driver program, and propose strategies to drive additional efficiency, driver benefit, or business value.
  • Assist delivery ops leadership in additional required management of the W2 program.

Requirements

  • Business specialist certification, or administrative experience, or a related field
  • Strong computer skills and capabilities to learn about new software
  • Strong operations skills, with the ability to execute tasks with a high degree of accuracy and efficiency
  • Strong interpersonal and communication skills
  • Enthusiasm and a great work ethic
  • Ability to work cooperatively with peers and other associates
Benefits
  • Medical/Dental/Vision Insurance
  • 401(k) Retirement Savings Plan
  • HSA or FSA eligibility
  • Long and Short-Term Disability Insurance
  • Mental Health Benefits
  • Fitness Reimbursement Program
  • 25% employee discount & FAM Membership
  • Flexible PTO
  • Group Life Insurance
  • EAP through AllOne Health (formerly Carebridge)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
interpersonal skillscommunication skillsoperations skillsaccuracyefficiencycollaborationprocess improvemententhusiasmwork ethic
Certifications
business specialist certification