Own dispatch analytics: Monitor and analyze dispatch performance including delivery times, batching efficiency, order type prioritization, and cost metrics. Identify opportunities to improve efficiency and reduce DCPO.
Support 3PD integrations: Serve as the analytical and operational point of contact for third-party delivery partners (Uber Direct, DoorDash Drive, and others). Track costs, monitor reliability, and surface insights to drive better outcomes.
Drive delivery quality: Build defect tracking and reporting from the ground up. Identify root causes of cancellations, DNRs, and other failure modes. Partner with operations, CS, and product to drive systemic reduction in defect costs.
Support fee strategy: Analyze and help manage priority fees and distance-based delivery fee frameworks. Balance incremental revenue generation against customer retention and repurchase rates to optimize for overall financial impact.
AI-Driven analytics & reporting: Build dashboards and automated reporting that give the team clear visibility into KPIs and operational health. Leverage AI tools (e.g., Claude) and modern analytical workflows to dramatically accelerate the pace of insight generation — from data querying and anomaly detection to synthesizing findings and drafting recommendations.
Experiment and iterate: Design and run A/B tests and other experiments on dispatch settings, partner incentives, and operational levers. Translate results into actionable recommendations.
Collaborate cross-functionally: Work closely with Product, Engineering, and Customer Service to turn analytical insights into real operational improvements.

Requirements

2–4 years of work experience in an analytical, operations, or strategy role
Strong SQL skills — you're comfortable writing queries from scratch to answer ambiguous business questions
Strong Excel / Google Sheets skills for data manipulation and analysis
Demonstrated ability to take ownership of an analytical domain and drive it forward independently
Proficiency using AI tools (e.g., Claude) as a core part of your analytical workflow — for accelerating data analysis, synthesizing findings, building reports, and drafting recommendations
Strong presentation skills — able to synthesize complex datasets into clear, actionable insights and generate buy-in from a sophisticated audience
Cross-functional leadership — comfortable project managing across teams, bringing stakeholders together, and driving initiatives to completion
Strong communication skills — you can translate complex data into clear, actionable insights for non-technical stakeholders
Intellectually curious, with a bias toward action and a willingness to get into the weeds
Highly organized; able to manage multiple workstreams simultaneously without losing track of details
Experience with BI tools (Looker, Tableau, or similar)
Familiarity with A/B testing and experiment design
Experience in logistics, marketplace, delivery, or gig economy operations
Experience with more advanced AI tooling — such as Claude Code, building automated analytical workflows, or using AI to reduce manual reporting overhead
Basic coding experience (Python or similar) is a plus but not required

Benefits

Medical/Dental/Vision Insurance
401(k) Retirement Savings Plan
HSA or FSA eligibility
Long and Short-Term Disability Insurance
Mental Health Benefits
Fitness Reimbursement Program
25% employee discount & FAM Membership
Flexible PTO
Group Life Insurance
EAP through AllOne Health (formerly Carebridge)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLExcelGoogle SheetsAI toolsA/B testingPythondata analysisdata queryingautomated reportingdefect tracking

Soft Skills

presentation skillscross-functional leadershipcommunication skillsintellectual curiosityorganizational skillsownershipaction-orientedstakeholder managementanalytical thinkingproblem-solving