Goody

Account Executive

• Own the full sales cycle for Goody’s Teams (SaaS) product across Mid-Market and Enterprise accounts, proactively generating pipeline through outbound efforts while also managing inbound qualification through close
• Lead thoughtful, discovery-driven sales conversations and deliver tailored demos that clearly connect Goody’s Teams product to each prospect’s business needs
• Convert inbound leads, quickly identifying high-potential opportunities and driving them efficiently to close
• Partner closely with Customer Success and other cross-functional teams to ensure a seamless transition from sale to onboarding, including alignment on implementation needs (e.g. HRIS/CRM integration, program setup)
• Maintain accurate pipeline management and forecasting in Salesforce; consistently track deal progress, activity, and next steps
• Identify and surface trends in buyer feedback, objections, and product gaps to inform Product, Marketing, and overall GTM strategy
• Contribute to building Goody’s SaaS sales motion by testing new approaches, share learnings, and help develop repeatable processes as we scale
• Represent Goody with a high level of professionalism, curiosity, and customer empathy in every interaction

Mid-Market SaaS Account Executive

Customer Support

• Own and maintain help center articles, ensuring all content is accurate, up to date and easy to understand
• Partner cross-functionally with marketing, product, customer success and operations teams to understand new use cases, product launches and features
• Create and update support macros to reflect current policies, product changes and common customer scenarios
• Audit existing documentation regularly and proactively identify gaps or outdated content
• Main point of contact for our marketplace API partnerships
• Serve as the primary internal resource for our BPO support team, answering questions and clarifying process or policy
• Identify recurring BPO support agent questions and address root causes
• Assist with support team tasks including ticket triage, support calls via Zoom, escalation management, and coverage during high-volume periods
• Help track and report on key support metrics, flagging issues or trends to leadership
• Support special projects and operational improvements as the team grows

Mid-Market SaaS Account Executive

Coordinator, Customer Experience