Case Manager
Goodwill of South Central Wisconsin
full-time
Posted on:
Location Type: Office
Location: Madison • Wisconsin • United States
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Salary
💰 $21 per hour
About the role
- Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants.
- Leads their Support Employment staff in providing quality services and support.
- Oversees the daily workflow of their work group.
- Provides constructive and timely performance evaluations.
- Develops service plan that responds to served individual goals.
- Continuously monitors the service plan to assess progress and identifies the need for modification.
- Informs funding sources of changing service plans to ensure billing occurs in a timely manner.
- Ensures authorizations are accurate and current.
- Regularly identifies ways to improve services.
- Identifies problems and looks at root causes to determine solutions.
- Assists persons served in identifying, accessing and coordinating services.
- Completes up-to-date case documentation including annual service planning and updating of the Human Service database.
- Provides personal and vocational counseling including crisis intervention.
- Protects the human rights of persons served.
- Assists the Program Manager with the training and development of coaches.
- Provides self-advocacy training to served persons.
- Acts as an advocate, when necessary, within the program and in the community.
- Arranges disability and related education to employers, coworkers and other community contacts of persons being served.
- Coordinates transportation for persons served, including mobility training.
- Informs Program Manager of any issues involving persons served.
- Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws.
Requirements
- Associate degree in related field
- Bachelor’s degree is preferred
- 2 years of experience working with people with developmental disabilities is preferred
- Supervisory experience is preferred
- Proficient in Microsoft Office and willingness to learn and use databases.
- Valid Driver’s license, good driving record and proof of insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case documentationservice planningperformance evaluationscrisis interventionvocational counselingindividualized servicesroot cause analysisservice plan modificationself-advocacy trainingmobility training
Soft Skills
leadershipproblem-solvingcommunicationadvocacyorganizational skillsinterpersonal skillstraining and developmentmonitoring progressservice improvementteam management
Certifications
Associate degreeBachelor’s degreevalid Driver’s license