Goodwill Industries International

Administration

• Provide technical support to users with software-related questions or issues within the LMS
• Regularly update, maintain, and improve learning systems and tools
• Provide assistance to users, troubleshoot issues, and resolve technical problems
• Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
• Generate and analyze reports on user activity, course completion rates, and other key metrics
• Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
• Develop technical documentation and articles for a support knowledge base
• Ensure the LMS meets organizational compliance standards and training requirements
• Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
• Identify opportunities for system enhancements, test new features, and implement updates

Learning Technology Administrator

Analyst

• Develop and maintain complex SQL queries to extract, analyze, and validate grant and case management data.
• Develop sophisticated Stored Procedures, User-Defined Functions, and Triggers using set-based logic to replace inefficient procedural code.
• Analyze code written by vendor and write scripts for upload integration functionality.
• Validate and reconcile data across system environments, releases, and configuration changes.
• Report generation utilizing SQL queries, SSRS, Microsoft Fabric and Power BI.
• Establish and enforce Referential Integrity constraints and implement Row-Level Security (RLS) and data masking where necessary.
• Support operational, compliance, grant, and leadership reporting requirements.
• Analyze core case management data domains including demographics, enrollments, services, and outcomes.
• Investigate data discrepancies and partner with administrators and business users to resolve root causes.
• Create reusable queries, views, and technical documentation to support standardized reporting.
• Participate in Code Reviews for the team, establishing Best Practices for SARGable queries and efficient SQL patterns.
• Assist in the development and maintenance of data standards, field definitions, and data dictionaries.

Senior SQL Analyst

Director

• Lead and collaborate on Goodwill Industries International’s (GII’s) consultation for national Skilled Trades initiatives.
• This includes execution and implementation for workforce development training models, grant programs, mission social enterprise business models, capacity building efforts, program development, project management, and technical assistance for the Goodwill network.
• Responsible for supporting funding development for the Goodwill Clean Tech Accelerator and oversees grant implementation, performance, and budget management in alignment with Goodwill values and the Opportunity Accelerator™ delivery system.
• Manage growth efforts and coordinate projects, partnerships, and responsibilities with the Strategic Workforce Initiatives team and the Development team.
• Collaborate on subgrantee selection through GII Request for Proposal competition process.
• Lead program implementation through on-site consultation, arms-length consultation, web-based training, and other mediums as appropriate.
• This includes regular travel to program sites throughout the US and Canada.
• Convene and lead regular meetings with the GII team and subgrantees to monitor and report grant programmatic and fiscal progress to facilitate timely course corrections.
• Develop and manage budgets and spending plans to ensure funds are spent according to funder requirements.
• Apply detailed knowledge of all relevant laws, rules, regulations, and instructions to guide national subgrantees in grant implementation.
• Oversee data collection and reporting efforts and prepare progress reports with analysis for GII senior leadership, subgrantees, and philanthropic, corporate, and government funding partners.
• Leverage external technical assistance from partners as needed to ensure success.
• Ensure the successful completion of project deliverables and alignment with quality standards for the strategic workforce initiatives through consultation, action plans, or program improvement plans.
• Lead identification and documentation of effective practices to facilitate replication, scaling, and continuous program improvement.
• Collaborate to develop and deliver informational, promotional, and instructional presentations for learning events and national conferences to build partner and funder relationships, increase program adoption, elevate impact, and facilitate peer learning.
• Act as a primary liaison between GII and other national grantees or partners and support the development and growth of funding and industry relationships under the direction of the Strategic Workforce Initiatives Lead.

Learning Technology Administrator

Senior SQL Analyst

Director, Skilled Trades & Clean Tech