Learning Technology Administrator

Goodwill Industries International

Learning Technology Administrator responsible for LMS management and user support. Ensuring optimal functionality, usability, and accessibility aligned with organizational goals.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support to users with software-related questions or issues within the LMS
Regularly update, maintain, and improve learning systems and tools
Provide assistance to users, troubleshoot issues, and resolve technical problems
Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
Generate and analyze reports on user activity, course completion rates, and other key metrics
Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
Develop technical documentation and articles for a support knowledge base
Ensure the LMS meets organizational compliance standards and training requirements
Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
Identify opportunities for system enhancements, test new features, and implement updates

Requirements

What you’ll need

3 years' experience with LMS platforms, Smartsheet and Power BI
3 years experience with Camtasia and Articulate
Strong technical troubleshooting skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Familiarity with e-learning standards and best practices
Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
Understanding of current social issues
Excellent interpersonal skills
Experience identifying customer needs and providing appropriate solutions
Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
Experience supporting a wide range of users with varying technology experience.
Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
Multimedia or Microlearning Certifications a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Goodwill Industries International Website LinkedIn All Job Openings 51 - 200 employees Founded 1902 🤝 Non-profit 📚 Education 🌍 Social Impact 💰 $4.5M Grant on 2019-07 Non-profit
Education
Social Impact Goodwill Industries International is a nonprofit organization that supports a network of over 150 local Goodwill organizations across the United States. It focuses on providing job training, career resources, and support services to individuals looking to overcome barriers to employment. By facilitating donations and thrift shopping, Goodwill aims to create opportunities for individuals to improve their lives and contribute to their communities, emphasizing sustainability and social impact. Learning Technology Administrator Job not on LinkedIn 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $80k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support to users with software-related questions or issues within the LMS
Regularly update, maintain, and improve learning systems and tools
Provide assistance to users, troubleshoot issues, and resolve technical problems
Upload, organize, and maintain training content, courses, and resources within the LMS and other platforms
Generate and analyze reports on user activity, course completion rates, and other key metrics
Oversee and maintain data dashboards that track and present key performance metrics for organizational projects
Develop technical documentation and articles for a support knowledge base
Ensure the LMS meets organizational compliance standards and training requirements
Create, adapt, and provide training to users on how to navigate and utilize the LMS effectively
Identify opportunities for system enhancements, test new features, and implement updates 🎯 Requirements
3 years' experience with LMS platforms, Smartsheet and Power BI
3 years experience with Camtasia and Articulate
Strong technical troubleshooting skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Familiarity with e-learning standards and best practices
Familiarity with learning content files such as SCORM packages, xAPI files, HTML5 content, and other digital learning formats
Understanding of current social issues
Excellent interpersonal skills
Experience identifying customer needs and providing appropriate solutions
Experience managing communication with external and internal stakeholders (customers, product owner, executives, etc.)
Experience supporting a wide range of users with varying technology experience.
Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or equivalent combination of education and experience.
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMS platformstechnical troubleshootingCamtasiaArticulateSmartsheetPower BISCORM packagesxAPI filesHTML5 contentdata analysis

Soft Skills

written communicationverbal communicationindependent workteam collaborationinterpersonal skillscustomer needs identificationsolution provisionstakeholder communicationuser supporttraining delivery

Certifications

Multimedia CertificationMicrolearning Certification