Goodway Group

Global Account Coordinator

Goodway Group

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

Tableau

About the role

  • Support Associate and Senior Directors in managing overall client relationships while serving as the primary day-to-day point of contact for assigned accounts.
  • Monitor the day-to-day progress of client initiatives and provide quality assurance on all deliverables.
  • Drive client satisfaction, retention, growth, and product adoption through proactive communication and problem-solving.
  • Maintain a deep working knowledge of each client’s business, including products, services, strategy, objectives, needs, and challenges; document and share this knowledge with internal teams.
  • Participate in and support internal and external calls, including kickoff meetings, account team meetings, sales calls, and client presentations.
  • Serve as the in-office point of contact for clients when Account Directors are traveling, including fielding questions, sending reporting, and ensuring systems are updated in real time.
  • Develop and maintain client reporting and analytics on a monthly and quarterly basis, telling a clear and compelling performance story tied to business objectives.
  • Collaborate with internal teams to gather insights, analysis, and research that inform client recommendations and next steps.
  • Work with clients and internal stakeholders to define measurable KPIs aligned to overall business goals.
  • Provide regular quality assurance across reporting, dashboards, Salesforce data, Monday.com trackers, and creative reviews.
  • Support Account Directors by providing insights and research to uncover growth opportunities and drive client wins.
  • Identify up-sell and cross-sell opportunities within existing accounts through performance insights, client needs, and collaboration with internal teams.
  • Understand account scope, service tiers, and the revenue impact of assigned clients.
  • Assist with IO management, job number creation, and accurate tracking of booked and pending revenue.
  • Ensure Salesforce data accuracy, including account details, opportunities, and reporting feeds.
  • Articulate and reinforce Goodway’s value proposition, competitive positioning, and solutions during client interactions.
  • Liaise with cross-functional teams to ensure client expectations are met and deliverables are executed effectively.
  • Coordinate internal workflows, timelines, and priorities to support smooth execution across accounts.
  • Assist in project management of team processes and client initiatives.
  • Maintain organized documentation across shared drives and Goodway’s toolset.
  • Ensure timely updates to team status documents and task management systems, including Monday.com.
  • Co-lead team initiatives and projects with Client Experience peers and leaders.
  • Actively participate in department meetings and knowledge sharing.
  • Stay informed on industry trends, compliance considerations, and emerging marketing practices.
  • Own professional development by continually advancing skills, business knowledge, and platform expertise.
  • Embrace Goodway Group Success Factors, including behaviors, impact, and rate of growth

Requirements

  • Minimum of 2–3 years of experience in account management, client services, or paid digital media within an agency or similar environment.
  • Strong client leadership and customer service skills with a proven ability to manage relationships and expectations.
  • Demonstrated business acumen, analytical thinking, and problem-solving skills.
  • Strong written, verbal, and presentation skills with the ability to communicate effectively at all levels.
  • Experience working across multiple systems and platforms for client management, reporting, dashboards, and sales funnel tracking; Tableau experience required and third-party tracking experience preferred.
  • Knowledge of performance marketing metrics and how they tie to business outcomes.
  • Highly organized, detail-oriented, and able to manage competing priorities across multiple clients.
  • Self-starter with a team-player mentality who adapts well to change and ambiguity.
  • Thrives in a fast-paced, high-volume environment while maintaining accuracy and attention to detail
  • Able to take direction well, apply feedback quickly, and execute tasks efficiently
  • Comfortable juggling multiple priorities and shifting timelines without sacrificing quality
  • Proactively flags errors, inconsistencies, or risks before they impact timelines or deliverables
  • Strong follow-through and accountability on assigned tasks
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicespaid digital mediabusiness acumenanalytical thinkingproblem-solvingperformance marketing metricsreportingdashboardsKPI definition
Soft Skills
client leadershipcustomer servicewritten communicationverbal communicationpresentation skillsorganizational skillsdetail-orientedself-starterteam-player mentalityadaptability