GoodRx

Implementation Specialist

• Manages the day-to-day coordination and execution of pharmacy contract implementations and related programs, ensuring alignment with timelines, requirements, and operational standards.
• Collaborates closely with Retail Account Managers and Contracting Leads to gather and document detailed program and contract requirements.
• Develops and manages detailed project plans for contract implementation, including timelines, milestones, and deliverables.
• Facilitates implementation meetings with cross-functional teams to ensure program requirements are understood, risks are mitigated, and project timelines are achieved.
• Delivers regular, insightful progress reports on implementation activities to leadership.
• Supports post-implementation audits and validations to ensure contracts are accurately operationalized based on agreed terms.
• Continuously identifies and drives process improvements to enhance the efficiency, accuracy, and effectiveness of contract implementations.

Retail Program Implementation Manager

Manager

• Support all contracting efforts within the organization from negotiation to implementation, ensuring compliance and minimizing risk.
• Prepare, record, and track business contracts on behalf of the company.
• Ensure contracts are properly signed, stored, and managed throughout their lifecycle
• Assist in creating contract terms that ensure the success of the program for all parties involved and sufficiently protects the organization
• Support all contracting initiatives from negotiation to implementation, ensuring compliance and minimizing risk.
• Engage legal stakeholders where appropriate to assure optimal contract terms and life cycle management
• Stay current with GoodRx and Scriptcycle product offerings and industry trends.
• Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects.

Retailer Program Contract Manager

Account Manager

• Own strategic relationships with regional and national pharmacy partners—serving as their primary point of contact, advocate, and growth advisor.
• Drive collaborative business planning, forecasting, and execution of key initiatives that enhance pull-through, margin performance, and patient engagement.
• Identify and activate high-leverage programs across: pricing, marketing, tech integrations, and loyalty strategies.
• Navigate multi-layered client orgs, from C-suite to field ops, aligning on shared goals and timelines.
• Lead proposal development for new initiatives and renewal cycles, with full ownership of scope, value modeling, and delivery planning.
• Present client performance reviews and growth roadmaps in person and virtually to executive audiences.
• Track KPIs, gather partner feedback, and surface insights that influence Network Operations, pricing, and strategic direction at GoodRx.
• Established people manager with a focus on performance coaching and overall team growth.
• Travel regularly (20–40%) for strategic planning sessions, business reviews, and industry events/conferences.

Retail Account Management Director

Data Scientist

• Provide leadership, mentorship, and coaching to data scientists; foster an environment of innovation, inclusion, and technical rigor
• Support performance management, onboarding, and professional growth of team members
• Define and drive organization-wide ML and analytics roadmaps, balancing near-term impact with long-term innovation
• Partner with product, engineering and marketing teams to translate business needs into robust technical solutions
• Deliver data science products to improve customer engagement, retention, and personalization across products and marketplaces
• Work with engineering teams to ensure scalable, reliable, and efficient deployment of data science solutions
• Build and oversee predictive models and advanced ML/AI systems (e.g., forecasting, recommendation, CTR/CVR modeling, customer segmentation)
• Develop state-of-the-art statistical and machine learning approaches, including pipelines that handle large-scale, high-dimensional datasets
• Champion experimentation and rigorous evaluation methods to ensure models meet business and latency requirements
• Explore new frontiers in GenAI, statistical genetics, and multimodal data (e.g., imaging, text, structured data) where relevant to GoodRx’s mission
• Identify and pursue high-risk/high-reward technical directions, driving new research initiatives from concept to implementation
• Contribute to the broader data science community through knowledge-sharing, internal talks, or publications

Data Science Manager

Brand Manager

• Build out and lead the Brand Marketing function responsible for brand strategy, GTM management, visual identity, messaging, and creative strategy
• Lead the continued development of the GoodRx refreshed brand blueprint and apply that work across departments and customer touchpoints
• Partner closely with cross-functional stakeholders to bring brand strategy to life in a clear, consistent, and compelling manner
• Steward the creative strategy and messaging for upper funnel brand campaigns
• Serve as the “quarterback” across the org in bringing brand campaigns to market with internal and external partners and vendors
• Collaborate with PR, Editorial, Research, and Social Media to develop an enterprise content strategy with key content tentpoles
• Work closely with the Social Media team to translate content strategy into social-first campaigns, content, and activations
• Collaborate with Insights to develop and steward a recurring Brand Health dashboard
• Lead strategy on evergreen brand health initiatives, including naming and identity, to ensure a consistent brand experience with strong brand attribution

Director, Brand Marketing

Program Manager

• Manage program launches and pricing updates for GoodRx Retailer Program on Scriptcycle claims adjudication platform
• Serve as subject matter expert on custom pricing programs and optimize delivery
• Drive quality and timely implementation of new customer contracts via project management, business analysis, implementation to go-live
• Evolve implementation process for existing and new programs
• Analyze complex claims data to detect systemic issues and communicate outcomes
• Drive systematic program implementations considering ripple effects
• Independently solve problems and shorten implementation timelines
• Support post-launches to reinforce KPIs and provide client insights
• Stay up-to-date with trends, best practices, regulatory requirements in retail pharmacy space

Program Analyst, Retailer Programs

Customer Success Manager

• Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements.
• Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs.
• Help to guide and develop the professional growth of Account Managers
• Assist in developing and delivering top account Quarterly Business Reviews (QBRs).
• Help the team extract insights and recommendations to highlight opportunities for program optimization.
• Routinely review and provide recommendations on top account monthly program reporting to reinforce program value story and ROI, and to provide insights to help clients achieve business goals.
• Drive lead generation opportunities in collaboration with team and Sales, leveraging program insights and customer feedback to uncover new business opportunities.
• Become proficient in Client Success project management tool used for content development and cross-team communication.
• Monitor for consistent usage by team to ensure accuracy of internal operations dashboard and team KPIs.
• Collaborate with other leaders in Client Success and in GTM Strategy on creating training materials and guides for Client Success.
• Bring voice of the customer feedback to GTM Strategy and Insights, Product Management, Business Intelligence, and Marketing.
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Manager, Client Success

Data Analyst

• Define and execute enterprise-wide People Analytics strategy aligned with HR and company goals
• Create and own roadmaps and project plans to mature the people analytics function
• Serve as primary advisor on people data and analytics to senior people leadership
• Build dashboards, models, and reporting solutions for attrition, hiring funnel, DEI, mobility, promotions, and performance
• Translate complex data into compelling, actionable stories for stakeholders
• Own and evolve people analytics tech stack including Visier; lead implementations
• Manage vendor relationships and assess analytics platforms
• Partner cross-functionally with Talent Acquisition, Benefits, Performance Management and DEI teams
• Develop self-service tools and training for HRBPs and business leaders
• Coach and empower HR and business stakeholders to use analytics and promote data-driven decision-making

Senior People Analytics Manager

Operations

• Provide operating mechanic leadership for the Brand & Creative org
• Streamline operations, increase efficiencies, manage the Brand & Creative budget, onboard contractors and vendors, and build processes and new ways-of-working
• Lead development and implementation of Brand & Creative processes
• Manage rollout of centralized project management software for the Creative organization
• Manage org-level project tracking and allocation of Creative resources
• Lead development of an efficient budget forecasting and management process and track individual campaign budgets
• Daily tracking of invoices, onboarding of vendors, and working with Marketing Operations and Finance to balance the Brand & Creative budget
• Build a portfolio of vendors and contractors and lead onboarding using Gatekeeper
• Support Brand & Creative leadership in team and talent development, morale building events, and daily team management best practices

Senior Brand and Creative Operations Manager

Director

• Lead and align multi-platform marketing campaigns and creative content across B2B and B2C
• Develop and support the Voice & Copy team to create big idea-driven creative
• Direct agencies, freelancers and production partners and manage internal campaigns
• Build and lead a high-performing team, hiring and mentoring strategic creatives
• Bring updated GoodRx brand strategy to life and ensure consistent voice and tone
• Ideate campaigns and content across video, digital, print, packaging and social
• Manage highly visible and complex projects from upper funnel campaigns to evergreen creative
• Partner with cross-functional teams and oversee agency partners and freelancers