GoodLeap

Director, Servicing Enablement

GoodLeap

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Lead

About the role

  • Lead servicing readiness and execution for all new products introduced to the servicing platform.
  • Develop deep expertise in GoodLeap servicing processes, system configurations, and sub-servicer integrations.
  • Serve as executive servicing lead for cross-product initiatives.
  • Ensure servicing design aligns with product intent, regulatory requirements, and operational scalability.
  • Provide formal servicing sign-off prior to product or system deployment.
  • Own the intake, prioritization, and execution of servicing -related business requests and enhancements.
  • Direct implantation of product updates, policy and pricing changes, or structural modifications impacting servicing.
  • Ensure structured impact assessments, documentation, testing and deployment validation.
  • Maintain enterprise servicing change in governance framework and documentation repository.
  • Oversee post-implementation validations to ensure operation and system integrity.
  • Lead complex, cross-functional initiatives involving Product, Engineering, Compliance, Risk, and Operations.
  • Establish clear RACI structures for servicing execution across internal teams and sub-servicers.
  • Ensure alignment on timelines, dependencies, and deliverables.
  • Present program updates to executive leadership, including risks and mitigation strategies.
  • Drive accountability across stakeholders for timely and accurate execution.
  • Ensure sub-servicers are operationally prepared to support product updates and servicing enhancements.
  • Direct execution requirements to vendors related to system updates, workflow changes, and process modifications.
  • Oversee implementation planning and readiness validation with servicing partners.
  • Ensure vendor integrations align with GoodLeap servicing architecture and data requirements.
  • Maintain comprehensive documentation of servicing process maps, system flows, and integration points.
  • Identify scalability risks and design structural process improvements.
  • Standardize servicing frameworks across product lines to reduce complexity and fragmentation.
  • Partner with Core Servicing Operations leadership to ensure seamless transition from enablement to execution.

Requirements

  • Minimum of 10+ years of experience in project and operational management, preferably within financial services, loan servicing, or a similar industry.
  • Deep understanding of servicing lifecycle processes, system configurations, and sub-servicer operating models.
  • Proven ability to manage multiple complex projects simultaneously, with a track record of delivering on time
  • Strong understanding of loan servicing processes, including billing, collections, and regulatory compliance.
  • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels.
  • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub-servicers.
  • Advanced proficiency with computer functions with MS office suite strongly preferred
  • Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations.
  • Ability to motivate teams and drive collaboration in a fast-paced environment.
  • Ability to adapt to changing priorities and work under pressure to meet tight deadlines.
  • Flexibility to manage projects that span different time zones and involve international stakeholders.
  • Ability to translate strategic objectives into operational execution plans.
  • Strong documentation and process design skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
servicing processessystem configurationssub-servicer integrationsimpact assessmentsdocumentationtestingdeployment validationservicing lifecycle processesregulatory complianceprocess design
Soft Skills
leadershipcommunicationinterpersonal skillsproject managementcollaborationadaptabilityrelationship buildingaccountabilitymotivationstakeholder management