Bilingual Client Support Manager
GoodLeap
full-time
Posted on:
Location Type: Remote
Location: New Mexico • United States
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Salary
💰 $22 per hour
About the role
- Provide our customers with world-class customer service. Help resolve questions or concerns.
- Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
- Effectively manage a pipeline of projects to completion
- Conduct collaborative investigations into possible fraudulent or suspicious activities
- Analyze data and spot trends
- Conduct monthly partner due diligence checks
Requirements
- Strong ability to multi-task
- Ability to work independently
- Effectively interact with high profile partners
- Excellent written and verbal communication skills
- Knowledge in solar, mortgage and finance
- Ability to manage projects from start to finish
- Diligent record keeping
- Superior customer service skills
- Proficient with Excel and analyzing data
- Bilingual in Spanish required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementrecord keepingExcelfraud investigation
Soft skills
multi-taskingindependent workcommunicationcustomer servicecollaboration