Compliance Escalations Manager
GoodLeap
full-time
Posted on:
Location Type: Hybrid
Location: Roseville • California • United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- Analyze root causes of customer complaints and escalation closure reasons.
- Provide clear and accurate reporting that facilitates identifying trends, gaps, and process breakdowns, and recommending enhancements to reduce recurrence.
- Prepare actionable insights and comprehensive reports for Compliance leadership and cross-functional partners to support decision-making and drive improvements.
- Review and analyze QAR (Questionable Activity Report) submissions to determine root causes and opportunities for improvement.
- Assist in the creation and enhancement of complaint-handling and fraud-related policies and procedures.
- Manage daily activities of the Compliance Escalation and Fraud teams, including workload distribution and queue monitoring.
- Ensure all communications, findings, and data are accurately recorded in internal systems.
Requirements
- 5+ years of experience handling Regulatory complaints.
- 3–5 years of experience managing 10+ employees (preferred in compliance, QA, fraud, or operations).
- 5–7 years of experience in compliance, operations, customer escalations, fraud analysis, or related fields.
- Strong organizational skills.
- Strong work ethic.
- Precise attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with internet research and MS Outlook, Word, and Excel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory complaints handlingfraud analysiscompliance managementcustomer escalationsdata analysisreportingpolicy creationprocess improvementworkload distributionqueue monitoring
Soft Skills
organizational skillswork ethicattention to detailwritten communicationverbal communication