Compliance Escalations Manager
GoodLeap
full-time
Posted on:
Location Type: Hybrid
Location: Roseville • California • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Analyze root causes of customer complaints and escalation closure reasons.
- Provide clear and accurate reporting that facilitates identifying trends, gaps, and process breakdowns, and recommending enhancements to reduce recurrence.
- Prepare actionable insights and comprehensive reports for Compliance leadership and cross-functional partners to support decision-making and drive improvements.
- Review and analyze QAR (Questionable Activity Report) submissions to determine root causes and opportunities for improvement.
- Assist in the creation and enhancement of complaint-handling and fraud-related policies and procedures.
- Manage daily activities of the Compliance Escalation and Fraud teams, including workload distribution and queue monitoring.
- Ensure all communications, findings, and data are accurately recorded in internal systems.
Requirements
- 5+ years of experience handling Regulatory complaints.
- 3–5 years of experience managing 10+ employees (preferred in compliance, QA, fraud, or operations).
- 5–7 years of experience in compliance, operations, customer escalations, fraud analysis, or related fields.
- Strong organizational skills.
- Strong work ethic.
- Precise attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with internet research and MS Outlook, Word, and Excel.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
regulatory complaints handlingfraud analysiscompliance managementcustomer escalationsdata analysisreportingpolicy creationprocess improvementworkload distributionqueue monitoring
Soft skills
organizational skillswork ethicattention to detailwritten communicationverbal communication