Gong

IT Support

• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realization: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Lead Enterprise Revenue Architect

Architect

• Recruit, develop, and lead a high-performing team of Revenue Architects.
• Partner with senior GTM leaders to design and oversee strategies that modernize revenue operations.
• Guide your team in mapping current-state customer processes to AI-driven workflows.
• Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms.
• Empower your team to use data-driven insights to quantify measurable business outcomes.
• Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders.
• Partner with internal leadership teams to ensure an exceptional customer experience.
• Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts.

Senior Manager, Revenue Architect

Manager

• Architect and drive the Change Management Strategy for complex, multi-stakeholder enterprise implementations, ensuring successful organizational adoption and maximum business value realization.
• Serve as the executive point of contact and trusted advisor to C-level and senior leadership (VP/Director-level) sponsors, expertly managing expectations, providing strategic direction, and communicating engagement risks.
• Lead the entire implementation lifecycle, from discovery and design through testing, rollout, and post-go-live transition, ensuring all engagements meet the highest Enterprise Delivery standards.
• Proactively challenge, recommend, and redirect both internal and client teams on best practices, adoption models, and strategic shifts required for successful program outcomes.
• Conduct sophisticated discovery workshops to translate complex business objectives and use cases into a structured, executable deployment plan for the Gong platform.
• Maintain rigorous oversight of multiple concurrent, custom SOW-based projects, effectively managing competing priorities, resources, and budgets to consistently meet milestones.
• Own and control project scope; proactively identify, mitigate, and clearly communicate engagement risks and dependencies to all key stakeholders.
• Develop and implement governance structures and communication cadences appropriate for large, global enterprise client environments.
• Formalize requirements gathering and execute the change control process, including drafting and negotiating change orders as appropriate.
• Partner seamlessly with Sales and Customer Success to ensure an exceptional, smooth transition from pre-sales solutioning through ongoing support.
• Opportunistically engage with the Sales team to position and structure custom, high-value Professional Services packages for prospective clients.
• Actively contribute to the continuous improvement and scaling of the Gong Professional Services methodology, specifically focusing on refining our Enterprise Delivery playbook.

Lead Enterprise Revenue Architect

Senior Manager, Revenue Architect

Senior Engagement Manager