Senior Manager, Revenue Architect

Gong

Senior Manager leading a team to transform revenue operations for Gong.io. Focus on driving customer success through strategic partnerships and innovative methodologies.

Posted 6/17/2026full-timeRemote • California, Illinois, New York, Texas, Utah • 🇺🇸 United StatesSenior💰 $174,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Recruit, develop, and lead a high-performing team of Revenue Architects.
Partner with senior GTM leaders to design and oversee strategies that modernize revenue operations.
Guide your team in mapping current-state customer processes to AI-driven workflows.
Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms.
Empower your team to use data-driven insights to quantify measurable business outcomes.
Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders.
Partner with internal leadership teams to ensure an exceptional customer experience.
Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts.

Requirements

What you’ll need

2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.

Benefits

Comp & perks

Compensation is based on factors unique to each candidate, including skills, qualification, education, experience, and location.
The total compensation package may include incentive compensation, bonus, equity, and benefits.
Some of the sales compensation programs offer the potential to achieve above targeted earnings for those who exceed their sales targets.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success managementaccount managementimplementationdata analysisKPI trackingAI-driven workflowsrenewal strategyB2B SaaS

Soft Skills

people managementcoachingcommunicationnegotiationpresentationinfluencecustomer centricityteam leadershipbehavior changehigh-performing culture