Network Engineer, ADNS
Sigma Defense Systems LLC
FirewallsSwitchingVoIP
Technical Support Technician
GoNetspeed
full-time
Posted on:
Location Type: Office
Location: Rochester • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Junior
About the role
- Provide Level I and potentially Level II troubleshooting and technical assistance for voice-switched, optical transport, Internet and IP based networks for ILEC and CLEC operations.
- Report directly to the Technical Support Manager and interface with other work groups as needed.
- Clearly document ALL calls via the Ticketing System and process trouble tickets for data and voice customers.
- Communicate complex technical issues to customers in an easy-to-understand manner and respond professionally to internal and external customers.
- Answer incoming customer repair calls and act as first point of contact for technical/small business account support.
- Perform duties as ILEC and CLEC Dispatcher and handle new installation setup for data and/or voice.
- Perform customer call backs, resolve customer complaints of any type, and proactively monitor in-service systems to respond to major events.
- Work in a fast-paced environment and multi-task proficiently.
Requirements
- Experience in troubleshooting at least one of Dialup internet, support Transport and Voice-switched services or IP Network technology.
- Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred.
- Knowledge of telecommunications technology, products and services.
- Strong self-motivational skills; administration, coordination and prioritization abilities.
- Skill in operating various office equipment such as personal computer and telephone systems.
- Skill in identifying and resolving subscriber problems.
- Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
- Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment.
- Ability to pay close attention to detail.
- Associates degree or equivalent experience plus one to three years telecommunications experience.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingvoice-switched servicesoptical transportIP network technologyWAN technologyLAN technologytelecommunications technologydata installationvoice installationcustomer problem resolution
Soft skills
self-motivational skillsadministrationcoordinationprioritizationcommunicationattention to detailmulti-taskingcustomer serviceprofessionalismcourtesy
Certifications
Associates degree
