GoLinks

Customer Success Manager

GoLinks

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • California • United States

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About the role

  • Coach, onboard, and launch new clients while continuously maintaining and managing a book of business. Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients.
  • Test playbooks, program ideas and track results based on defined customer goals.
  • Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers at scale on use-case and product functionality
  • Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise.
  • Advocate for the customer; provide updates to internal cross-functional partners (Product, Engineering, Marketing, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
  • Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services
  • Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity; help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses

Requirements

  • 2+ years in a customer relationship role, including managing a book of business made up of SMB and Mid-market customers
  • Demonstrated skills in customer adoption and managing relationships to ensure client satisfaction for managed services and / or a SaaS organization
  • Strong oral and written communication skills with the ability to conduct presentations to Executives and large groups
  • Organized with exceptional follow-through
  • Experience with Salesforce and/or customer management analytics software preferred
  • Bachelor’s degree or equivalent experience
Benefits
  • Top-tier Medical, Dental, and Vision benefits, including FSA
  • Life Insurance, AD&D, STD, and LTD benefits
  • EAP and monthly wellness stipend for your physical and mental health
  • 401(k) retirement plan to save for your future
  • Paid Holidays, including a Winter Break for your rest and relaxation
  • New hire stipend to cultivate a better work environment
  • All expenses paid company off-sites and free lunch biweekly at Company meetings
  • Learning & Development benefits for continuous learning
  • MacBook Pro or equivalent laptop for your productivity
  • Hybrid schedule to manage your personal obligations
  • Flexible remote work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationship managementcustomer adoptionmanaged servicesSaaS
Soft Skills
communication skillspresentation skillsorganizational skillsproblem-solvingcollaborationnegotiation