GoLinks

Customer Success Manager

• Coach, onboard, and launch new clients while continuously maintaining and managing a book of business. Preemptively identify problems or barriers and proactively collaborate with the team to determine solutions for clients.
• Test playbooks, program ideas and track results based on defined customer goals.
• Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers at scale on use-case and product functionality
• Successfully identify barriers to renewal and, at times, negotiate pricing details and help expand accounts when opportunities arise.
• Advocate for the customer; provide updates to internal cross-functional partners (Product, Engineering, Marketing, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
• Identify key changes in customers’ business which impacts the delivery of GoLinks’ products and services
• Ensure customers are maximizing Company’s technology solutions and service offerings to maximize their own effectiveness and productivity; help customers understand gaps and the benefit of engaging fee-based resources to help further their businesses