Golden Prospects by YMP

Technical Support Engineer – UX

Golden Prospects by YMP

full-time

Posted on:

Location Type: Hybrid

Location: San Diego • California • United States

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Job Level

Junior

Tech Stack

JavaScriptServiceNow

About the role

  • Manage and resolve complex issues for the ServiceNow platform.
  • Provide guidance on workflows and case management.
  • Deliver training on new products.
  • Collaborate with internal teams to ensure customer success.
  • Perform Case quality checks to ensure cases are on track.
  • Maintain technical expertise for assigned product areas.
  • Engage with customers to solve technical issues.

Requirements

  • 12+ months of experience in technical support.
  • Strong background in JavaScript, HTML, CSS.
  • Excellent troubleshooting skills.
  • In-depth understanding of SaaS products.
  • Ability to coordinate with engineering teams.
  • Some experience with Generative AI is a plus.
  • U.S. Citizen or Green Card holder required.
Benefits
  • Onsite presence required weekly on Tuesday and Thursday.
  • Health insurance available.
  • Professional development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptHTMLCSStroubleshootingSaaSGenerative AI
Soft Skills
guidancecollaborationcustomer successtrainingcoordination